Forum Discussion
Hello! Sorry to hear about Solitaire Home Story & Garden Blast lagging and freezing for you, there could be several reasons for this, however this is often a sign of memory or graphics issues.
Because of Pogo's browser-based gaming site (no downloads - just click and play) the performance of games is closely tied to how well our devices and browser are maintained to ensure smooth game play. Some Pogo games are graphic-Intensive while others have a simpler design.
🚀 Performance Boosters
High CPU or RAM Usage: Close any unnecessary applications running in the background that might be consuming resources. Having only the Pogo website open while gaming will help with performance.
Additionally ensure your device meets the minimum requirements for Pogo. You need at least 4GB of RAM (more is better). Not having enough memory can make webpages slow to load, timeout, not load at all and exit abruptly.
Clear Browser Cache and Cookies: This can often resolve loading issues. Here is a guide for this > Re: Pogo Troubleshooting Guide | EA Forums - 10424301
Power Cycling: Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router.
A slow or unstable internet connection can cause games to freeze or not load properly. Check the quality of your Ethernet Cable (CAT cable) to ensure you are getting top speed from your provider. There should be a number on the cord, the best at this time is 6 and up.
Updates: Ensure you have the latest update and patches for your system. Our computers have several programs running all at once, on occasion if one is trying to update behind the scenes this could cause a lag in performance.
Additional Steps and Information: Pogo Troubleshooting Guide | EA Forums - 10424297
If you are unsure of any of the steps above, you can find videos online that provide detailed instructions and explanations for your device, or you can ask us, and we'll do our best to assist you.
Hope this helps and please feel free to update us and let us know how everything goes!
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