2 years ago

Solitaire Home Story Freezing

I posted two weeks ago and I still cant play this game. WHEN WILL YOU FIX IT?????????? I can't go any further on Solitaire Home Story; The screenshot shows what It is doing. I have cleaned browse...

treeman1963

2 years ago

the cards dont turnover now when we play they just flash but dont turn over even when i i use a joker or the bowling ball thing been that way for awhile am using facebook laptop

no error messages ricjo5963 screen name

arat1031

Seasoned Traveler

2 years ago

Solitaire Home Story has froze. When I click continue nothing happens. I had just finished a game and am no longer able to proceed. I refreshed my screen, I exited out of the game and went back in and when the game loaded it was stuck on the same screen, I then logged off and rebooted by computer, went back into the game and it is still stuck

EA_Illium
EA Staff (Retired)
2 years ago
Hi @arat1031

Thanks for letting us know what you're running into with Pogo Games, When you have a moment, could we start by giving the following steps a try?

Try restarting your device and potential your internet equipment

Clear your Web browser Cookies/Cache

Check if your device has updates, as well as your web browser

Try using your browser Incognito Mode... This may require you to sign in manually

Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, ensure your device meets the Requirements (<-- click here) to play POGO games.

Thanks and have a Great Day!
- arat1031
  Seasoned Traveler
  2 years ago
  I did everything you suggested. No matter what browser I use the game is stuck exactly in the same place as the screen shot I provided. My computer and browser meet the requirements. I can play all the other games without an issue.
  - EA_Illium
    EA Staff (Retired)
    2 years ago
    Hi @arat1031
    
    If you continue running into issues playing your games, Would it be possible to get the following information?
    
    Screenname:
    
    What Device are you using?
    
    Which web browser do you play on?
    
    Do you get an error message at all?
    
    Screenshot of how your game appears...
    
    Thanks!
- arat1031
  Seasoned Traveler
  2 years ago
  Come on EA, you have made it very difficult to contact support and now the only way to get any help is to post in the forums. My game has been stuck on the same screen now for 4 days. Even if I launch the game on my cell phone it is frozen. This is unacceptable as I have been a paid member for almost 30 years. I paid for the season pass and now I can't even play the challenges or any badge that was gifted to me. HELP!!
- peachyteachy961
  2 years ago
  I have followed all of your recommendations and Solitaire Home Story remains frozen. This is after I paid for a season pass. So many people are having this issue so it should be obvious by now that your solutions do not work and this is a POGO problem, not a user problem. After shelling out for a subscription and purchasing a season pass and not being able to play, I would say this amounts to breech of contract and misrepresentation by taking payment to access a game and then not delivering. If you cannot fix the game, then you need to at least restore my purchase of a season pass back to my account.