games not loading

OurNuttyGang​ 

Hello and thanks for reaching out! I'm sorry to hear that you're having trouble with games not loading, I understand how peculiar that situation must be. There are a variety of potential reasons why our devices might fail to load and display games. 

Gaming on our devices is a lot different from casual web browsing, so problems can come from an outdated browser, stale cache and cookies, browser extensions like ad blockers or VPNs, pending device or graphics updates, or internet routers - Yes, even our internet routers need a bit of cleaning and updating from time to time.

Please take a moment to work through the troubleshooting guide that matches your device and browser. At first glance, it may seem like a lot, but once you know where to go and what to look for, it becomes much easier, just like anything else. Most of all, take your time and consider watching a video online if you want a better understanding of anything along the way.

Troubleshooting Help Guides for all Pogo Players:

• Pogo Game Loading: Troubleshooting Guide for PC and Laptop Users
• Pogo Game Loading: Troubleshooting Guide for Tablets and Phones
• Pogo Troubleshooting Guide: Apple Devices
• Pogo Troubleshooting Guide | EA Forums - 10424297

 

Browser Help Guides 

• Chrome Help Guide→ Chrome - Google Chrome Help
• Firefox Help Guide → Firefox Browsers | Firefox Help
• Microsoft Edge Help Guide → Microsoft Edge | Microsoft Support
• Safari Help Guide → Safari Mac - Apple Support

 

Network & Graphics Drivers

• Slay the Lag Dragon: A Pogo Player's Network Guide
• Pogo Graphics Guide - Windows Users

 

These guides are not only useful for gaming on a browser-based gaming site like Pogo, but also for the overall care and maintenance of our devices 😊

Hope this all helps with understanding and if you need any further help please feel free to reach out again here or visit the official Pogo Player Support Page → Pogo – Official EA Help support Just sign in with your Pogo credentials and scroll down to the bottom until you see the Contact Us button to open a case and speak with someone immediately.