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9a18fad7f8652e94's avatar
9a18fad7f8652e94
Seasoned Novice
1 day ago

Solitaire Home Story-Merit Event

The merit event challenge is not counting streaks in the game. I've played roughly 20 games, had several streaks in each one and I've only got one counted towards challenge.

1 Reply

  • 9a18fad7f8652e94​ 

    Hello and thanks for reaching out! Sorry to hear the streaks are not registering for you, after playing 20 games I understand how frustrating this can be.

    Please take a moment to view the Pogo Troubleshooting Guide, because Pogo is a browser-based gaming site when we start seeing delays, lag, or our game progress isn’t updating, it may be caused by your browser’s cookies or cache getting overloaded or corrupted.

    Over time, those files can build up or become out of date, and that can make the game fall “out of sync” with the server. When that happens, you might notice things like slow progression, games not responding, etc. Clearing your browser’s cache and cookies gives Pogo a clean slate to work with. It forces our browsers to reload fresh data from a site, which usually fixes the delay or sync issues right away.

    Additionally, this badge requires us to accomplish the streaks using red cards only, this can be a bit tricky at times and takes planning.

    Please take a moment to view the troubleshooting guide. If you have any further questions or need any further help, please don't hesitate to reach out again. Together with other players and our EA Community Managers, we'll be happy to offer you more support.

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