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djbbearygy's avatar
djbbearygy
3 months ago
Solved

Solitaire Home Story

I made an in game purchase in Solitaire Home Story. The gems were deducted but I never received the power ups and coins. How do I report this to get resolution?  I also noticed that the games are harder to win than before.  Most of the time I have to spend more power ups and coins just to win.

  • EA_Rtas's avatar
    EA_Rtas
    3 months ago

    Hey there @djbbearygy 

    Sorry to hear you've had this issue, unfortunately we can't help with purchase/payment issues here on the forums.

    For that you'll need to get in touch with support directly, which you can do by folliowing the steps in this link here: I want to check my order status - Pogo

    Support should be able to look into this for you and get you sorted. Please let us know how this goes and if you have any other issues please let us know and we'll see what we can do for you.

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  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey there @djbbearygy 

    Sorry to hear you've had this issue, unfortunately we can't help with purchase/payment issues here on the forums.

    For that you'll need to get in touch with support directly, which you can do by folliowing the steps in this link here: I want to check my order status - Pogo

    Support should be able to look into this for you and get you sorted. Please let us know how this goes and if you have any other issues please let us know and we'll see what we can do for you.