jetmyx
Hello! Sorry to hear about the confusion and frustration. Answers HQ no longer exists; it is now EA Forums 🙂 (where we are now). This change happened in early 2025. As for trying to get a refund from Pogo_Sconnie, I would not necessarily advise that as the direct step.
As Pogo players we have EA accounts, this is already setup for us here > EA HELP just log in and you can review history, make account changes and contact EA Help directly. Please take a look at it when you have time and I understand about being tired, this is where coffee or tea comes in 🍵 for me. Hope this helps and finds you well ~ Take Care!