Solitaire Home Story

buggy93911​ ms6259​ Cosmic_DestinyXT​ 

Hello, sorry to hear about your game freezing on Solitaire Home Story. Currently some players are experiencing loading issues as mentioned in the Pogo Insider for December 2025.

Generally, when a game freezes or fails to load on a browser-based gaming site like Pogo, it can be our devices alerting us that they’re struggling to connect and the browser simply halts.

Browser games rely heavily on memory, graphics, and processing power, and when those resources run low or are out of sync the page fails. Our device is essentially saying, "I can’t keep up right now or I don't understand" and stops loading the page.

To rule out this possible cause please ensure to follow these troubleshooting steps:

Clear your browser cache and cookies
Old or corrupted cached files can conflict with new game data, leading to incomplete loading or sudden freezes. How this helps: Clearing cache removes outdated data so the browser can load fresh assets without errors!

Update your browser and device
Outdated browsers may not support the latest game scripts or graphics rendering, causing compatibility issues that result in freezes. How this helps: Updating ensures our devices have a clear pathway to speak with Pogo servers.

Update graphics drivers (Laptop/Desktop only)
Graphics drivers control how your hardware processes visuals. Outdated drivers can misinterpret or fail to render complex animations, leading to stuttering or crashes. How this helps: Current drivers optimize performance and prevent rendering errors.

Check system resources (CPU/RAM usage)
If your device is running too many apps or tabs, memory and CPU get overloaded. The browser can’t allocate enough resources to the game, causing it to freeze. How this helps: Closing unused apps/tabs frees up resources so the game runs smoothly.

Restart your internet router (at least monthly)
Over time, routers can accumulate minor errors, memory leaks, or connection instability. This can cause lag spikes or disconnects that look like game freezes. Power cycling your router clears its memory, refreshes the connection 🙂 Additionally it is a good idea to keep an eye on the cord that goes from the router to the wall outlet to ensure it is in good condition, dust free and rated at least as a Category 6 (Cat6) cable - this will help with maximize bandwidth and stability, especially for browser-based games that rely on a steady connection.

If you or anyone reading this is a Windows 10 user you may no longer be getting updates which could be causing a variety of issues, for more information on this please → Information for Windows 10 Users on Pogo: Understanding Recent Changes | EA Forums - 12897951

Give these steps a try and watch for further updates on the Pogo website.

When I try to connect on my IPad the game will not load or open? 

Is anyone else having loading issues with Solitaire Home Story? I’ve tried loading multiple times and it doesn’t work. Keeps reloading and comes to a white screen.

Is anyone else having loading issues with Solitaire Home Story? I’ve tried loading multiple times and it doesn’t work. Keeps reloading and comes to a screen that says a problem repeatedly occurred. I’m trying to finish a challenge but I’m stuck. Can’t move forward. Please fix this before the challenge ends.

Thank you for responding. I tried all of the suggestions and nothing worked. Kept getting a problem repeatedly occurred. This doesn’t happen with the matching moments game. It loads without a problem. Looking forward to updates about this issue.