Solitaire Home Story - Freezing

Hi folks,

Thanks for getting back to me to let me know you're seeing some freezing in your SHS game too. 

In my post earlier, I asked some questions to better understand the issue and for additional information to help rule out some potential causes. It's important you answer those questions, as the insights help us get a better idea of what may be happening. It also helps us offer more tailored advice and recommendations.

I've pinned my post to the top of this thread to make it easier to see. Please check it out, and include the information asked for in your replies to help us look into this.

Thanks,

EA_Lanna

Yes me too hasn’t worked on my iPad for months and matching moments the same.

Yes and it's annoying 

The game does not even load!!  When i try to load, i get the black screen—this is also happening in the matching moments game also but to a lesser extent—at least i can get the board to load sometimes and at times there is a major lag

Going on week 2 at least with no resolve.  This is like my 3rd or 4th post about the game freezing and not being able to complete challenges!!  VERY FRUSTRATRED!

Yes

Me too - AND - I used a special "joker" to finish the game.  I saw an earlier post that said Pogo had fixed it - BUT - it doesn't look like it to me.  I want either my Special joker (think it was called the wave) or credit for the win.

Yes!  Been happening to me too.