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Hello! Sorry to hear about doll increases powerups not registering for you. Here in forums, they are unable to assist us with specific account or payment issues due to being in a public forum. The procedure is to reach out to EA Help. for assistance.
Please ensue you are following the steps on how to reach EA Help > [POGO] How to Contact EA Support | EA Forums - 12464874
Additionally, each time we reach out to EA Help a case is created, you may want to check the status of your case and also ensure they have the correct email address for you. You can verify, update and check the status of your case all at EA Help.
Hope everything works out for you and Take Care!
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