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dine913QunD6's avatar
dine913QunD6
Seasoned Newcomer
5 days ago
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Solitaire Home Story - Freezing

Anyone else having issues with Solitaire Home Story freezing up during a game.  I lost two games in my last session cause the game freezes and you can't play any more cards even though there are seve...
mac
  • EA_Lanna's avatar
    EA_Lanna
    4 days ago

    ➡️ NEED INFO - PLEASE INCLUDE INFO IN POSTS

    ______________


    Hi dine913QunD6​, peglegsalterego​ and districtSJw652​,

    Thanks for letting us know about this. It sounds like when the freezing happens, you don't unfreeze until your turn times out, is that right?

    • Does this happen only on turns when you activate specific power-ups or on any turn at random? 
    • How often does this happen? Once every now and again? Every turn? Every game?
    • Would you be able to share a clip of the freezing happening?

     

    Please also share the following information to help rule out potential causes:

    • Pogo username:
    • Your browser type and version:
    • Device type (PC/Mac/mobile/laptop):
    • What Troubleshooting Steps you've already completed:

     

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
2 days ago

Hi folks,

Thanks for getting back to me to let me know you're seeing some freezing in your SHS game too. 

In my post earlier, I asked some questions to better understand the issue and for additional information to help rule out some potential causes. It's important you answer those questions, as the insights help us get a better idea of what may be happening. It also helps us offer more tailored advice and recommendations.

I've pinned my post to the top of this thread to make it easier to see. Please check it out, and include the information asked for in your replies to help us look into this.

Thanks,

EA_Lanna

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