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R1Starlite's avatar
R1Starlite
Seasoned Novice
2 months ago

Solitare home story

I play every day.  i have earned credits, and game help within the game.  Today when I logged on, everything was gone and my game reset back to the very begining.  What would cause the game to lose all of my data?

3 Replies

  • mwstar19's avatar
    mwstar19
    Rising Hotshot
    2 months ago

    I had this happen to me once before in Quinn's Aquarium (well, something similar anyway). 

    First, I know you said you logged onto Pogo, but I would make sure you are absolutely in your account. I say this because Pogo logged me out the other day & I freaked out when I saw the completely reset Merge Academy!

    Second, if you are in your account and it is still like this...try logging onto your account on Incognito mode (or private mode, etc. depending on whatever browser you're using). When I did this previously and won a game, it fixed the issue back in my regular browser. 

    Here is a further troubleshooting guide if you need it. I hope your issue resolves soon.

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