Forum Discussion

Imspecial2PVj's avatar
Imspecial2PVj
2 years ago
Solved

tri peaks solitaire cards are black

game loads but all the cards are a black blob. Rebooted and tried several times to reload and still the same result.

  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @Imspecial2PVj    

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 

    Thanks!   

5 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Imspecial2PVj    

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 

    Thanks!   

  • klf1953's avatar
    klf1953
    2 years ago
    @EA_Illium over the past 2 days i have the same issue and never has this happened before...ive been playing for years....i have tried all solutions above and not have helped
  • klf1953's avatar
    klf1953
    2 years ago

    is this being looked into its now 4 days of black cards....this has always been my fav game to relax and chill  so not being able to play it anymore is frustrating

    please advise if there is any solution to this

  • cdale300's avatar
    cdale300
    2 years ago

    I have restarted reloaded rebooted; my cards are still black!

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