The past little while, when I play Trizzle, it's taken extra long to come up and is running slower than slow. What's wrong with it?
I uess it's a browser issue because trizzle worked great with Microsoft Egde.
EA Staff (Retired)Hey there, @strshne420. I'll be happy to look into it.
Could you give some troubleshooting a try for me, to start out with? The HTML5 troubleshooting, particularly the hardware acceleration toggle, is something that has helped several people get back in.
If you're still having some hiccups afterwards and are able to share some of your browser details, it would help a lot. Could you please cut / paste (or screenshot) your full results from the Pogo Compatibility Tool? As well, could you let me know how much system RAM you have on your PC/Mac? I'll be happy to take a look as to why the game isn't running smoothly for you.
Arrenai 🐱
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EA Staff (Retired)Hey there, @strshne420. I'm just checking in. Are you still having trouble with Trizzle? Were you able to give the troubleshooting a try?
Arrenai 🐱
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Yes Trizzle is still running slowly.
EA Staff (Retired)Hey there, @strshne420. Thanks for the update.
How did the troubleshooting go for you? If it's still acting up after the troubleshooting, particularly the hardware acceleration step, can you paste your Pogo Compatibility Tool information here? It would help a ton.
Arrenai 🐱
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Arrenai, I truly appreciate you but, the troubleshooting you sent for me to do is WAY complex. I don't understand it. I am SO technologically-challenged it's ridiculous. I'll happily follow your advice if you can resend it but word it so a fairly smart 3 year old can understand it. Otherwise, it's over my head.
Thanks and sorry.
EA Staff (Retired)Hey there, @strshne420.
I'll be happy to walk you through the troubleshooting. To start, so I can give you the correct instructions for your browser, which one do you use for Pogo?
Arrenai 🐱
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I use Mozilla Firefox. And, can you tell me why every time I come here to reply, I have to get a security code?
EA Staff (Retired)Hey there, @strshne420.
Security codes should only show up if you have Login Verification turned on with your EA account and don't set the browser to be remembered. If you set Remember Me, then it won't prompt you for another until you clear your browser cache.
It does appear that it was a good idea to ask the steps for Firefox as things have changed a bit. I'll have to update the troubleshooting for Firefox.
To toggle your hardware acceleration on or off on Firefox, please try the following steps:
What this setting does is if is unchecked, it will rely on the browser to do the running of the HTML5 graphics. If it's checked, it relies more on the hardare (like your motherboard) to do the heavy lifting of the HTML5 and other browser programming.
Choose whichever one ends up running better for you. There's no definitive best setting for everyone, only what is best for your PC. Try it both ways to see how it runs for you.
Please give that a try and let me know how it goes.
Arrenai 🐱
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I followed your wonderfully easy to follow instructions. But, when I went to reply...I had to get yet another security code. hat happened?
EA Staff (Retired)Hey there, @strshne420.
It sounds like you have Login Verification active. It is a security feature. If you set it to Remember Me on the login page, then it will remember the browser in your Trusted Devices, and it shouldn't ask for any more security codes for the browser until you clear your cache again.
Here's some information on Login Verification:
https://help.ea.com/en-us/help/account/origin-login-verification-information/
As for the steps, how is the game playing for you now?
Arrenai 🐱
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