Trizzle has been super slow...what's wrong with it?

Regretfully, Trizzle is still having problems.

Hey there, @strshne420.

To help with the next steps, we could use some more information about your computer and your browser. Can you cut and paste the results from the Pogo Compatibility Tool into this thread so I can take a look?

For this issue, I'm primarily looking for the following information:

• Operating System
• Browser version
• Cookies Enabled
• Do Not Track

I look forward to hearing from you.

Arrenai 🐱

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I did the scan and attached the results.

Hey there, @strshne420. Thanks so much for your compatibility tool results. It's super helpful.

I took a look and there's a few things we can try to get this running smoothly again:

• There's a new version of Firefox that you can give a try, to see if it improves loading and gameplay. 74.0. You can find more information here:
  https://support.mozilla.org/en-US/kb/update-firefox-latest-release
   
• Your display resolution is a bit low in comparison to the recommended resolution. It's recommended to have at least 1026 x 768 for Club Pogo members, and you show a resolution of 1093 x 614. This may mean that some of the game is trying to load outside of the viewable window. Does your screen have the ability to edit the resolution higher?

Please give those a try and let me know how it goes for you.

Arrenai 🐱

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I will try those things but not till tomorrow. I'll get back in touch once I tried both.

Well, I was successful at getting the latest Firefox...but, where would I look to change the resolution?

Hey there, @strshne420. Thanks for the update!

To update your resolution on Windows 10, please try the following steps:

1. On your computer's desktop, right-click to bring up a menu, then select Display settings.
   
2. A Settings window will appear, scroll down to below Scale and layout to find the Resolution setting. You can click the arrow to bring down the selection menu, as shown below.
   

Generally, the one marked (Recommended) is the best option for your screen. Your monitor, or laptop, has a "native resolution" which is what it was built around and will show the best image possible with.

Sometimes higher resolutions aren't possible based on the screen. Some much older monitors during the Windows XP era were restricted to 800 x 600. Monitors are starting to get more and more "HD", like TVs are, so as time goes on, the resolutions are getting higher.

If you are able to change the resolution and if you worry things are too small, browsers do allow you to use a zoom function (although not recommended for Pogo games), and Pogo Early Access games (including Trizzle) will always resize to the size of your window.

I hope that helps!

Arrenai 🐱

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Before I say anything about my Trizzle issue, I must tell you this...you are the most wonderful person I've ever spoken to from a post for help. You are the 1st to truly listen to my needs for easy to follow instructions and that makes me SOOO happy! If I could, I'd try to get you a raise at whatever work you do!

Anyway, just got your resolution instructions. I will try my best to get to that today and reply to you. But, probably tomorrow.

Thank again!!!!!

Aww, thanks, @strshne420! I'm happy to help. 🙂

I look forward to hearing how it goes for you.

Arrenai 🐱

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So I'm a bit confused. When I got to the spot where my screen resolution is listed, it was already on the recommended 1366x768 numbers. So what happens now. And, last thing...can I simply come here when I have issues and write straight to you? If so, please tell me how.

Thanks SO much for all your help and for being the you that you are!