TRIZZLE

Hi folks, 

Thanks for reaching out and sharing the freezing challenges you've been running into. Freezing can sometimes happen due to memory overload, browser issues, or interference from other programs. 

If the game is still freezing or not loading properly, try these steps:

1. Close your browser.
2. Make sure all other programs are closed. HTML5 can take a large amount of memory to run, so closing everything else can help it run smoothly.
3. Open your browser again and go to pogo.com. Only have Pogo open, and close out of any other browser tabs or windows.
4. Try clearing your browser’s cache. You can find steps to do that by searching for your browser name + “clear cache” in a search engine like Google.
5. Disable any pop-up blockers that you use. These apps can sometimes get in the way of Pogo from running properly in your browser.
6. Using Internet Explorer? Try resetting your Internet Explorer browser settings. This can disable any unnecessary plugins, including pop-up blockers, that could be causing issues.
7. If clearing your cache doesn’t work, try using another browser.
   • We don’t recommend using Internet Explorer 11 or Safari.

- EA_Lanna