I am not able to complete any purchase for gems. according to the help people, there is an unfixable bug on their end that does not allow transactions to be completed. So now what?
(CM: Edited to add more context to thread title)
I have done so. Yesterday they said they elevated my claim again and I now have a new case number. I was told to follow the forums to see if and when they fix anything, my new case number has same message. no fix available. . I was told that this is the place they will respond if they ever do,
I have been having the same problem for weeks now, can't purchase gems. I have tried several ways to fix it, but nothing works. Hope someone can solve the problem soon.
my gems are being used by an unknown sprite. I don't know where they went
