Wheel of fortune

contrybell1​ 

Hello! Sorry to hear about Wheel of Fortune not fully loading for you, there could be a few reasons. Pogo is a browser-based gaming site (no downloading games - click and play) so it is important for us keep our devices clean, updated and memory to move.

The most common fixes are:

Updates: Ensure you have the latest update and patches for your system. Our computers have several programs running all at once, on occasion if one is trying to update behind the scenes this could cause a lag in performance.

High CPU or RAM Usage: Close any unnecessary applications running in the background that might be consuming resources. Having only the Pogo website open while gaming will help with performance.

Additionally ensure your device meets the minimum requirements for Pogo. You need at least 4GB of RAM (more is better). Not having enough memory can make webpages slow to load, timeout, not load at all and exit abruptly. 

Clear Browser Cache and Cookies: Re: Pogo Troubleshooting Guide | EA Forums - 10424301 This can often resolve loading issues. 

Power Cycling: Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache log on the router.  A slow or unstable internet connection can cause games to freeze or not load properly.

Additionally check the quality of your Ethernet Cable (CAT cable) to ensure you are getting top speed from your provider. Look for the number printed on the cord - Cat 6 is the gold standard for speed and reliability at this time.

Upgrading this cable can eliminate hidden bottlenecks and drops. This small tweak can make a big difference!

Additional Steps and Information:  Pogo Troubleshooting Guide | EA Forums - 10424297

If you are unsure of any of the steps above, you can find videos online that provide detailed instructions and explanations for your device, or you can ask us, and we'll do our best to assist you!

Please feel free to update us and let us know how everything goes!