Forum Discussion

jk4zzir9q1's avatar
jk4zzir9q1
4 years ago
Solved

Why can't I get Mahjong Sanctuary to load?

All other games run, but I get only a blue screen in mahjong.  

  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @jk4zzir9q1 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game    
    • Clear your Cache/Cookies (<-- link)  
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates    
    • Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)  
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

       

    Thanks!   

     

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @jk4zzir9q1 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game    
    • Clear your Cache/Cookies (<-- link)  
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates    
    • Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)  
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

       

    Thanks!   

     

  • swayingpizzanx's avatar
    swayingpizzanx
    4 years ago

    i UPDATED MY pc 5/11 WITH THE Microsoft UPDATE FOR WIN 10.Your games worked fine after the restart. I play in Edge/Norton Safe We Brouser on my PC.

    I saw your solution and No I'm not going to do all of that

    I tried 3 times to load the game and then it loaded.  I played 1 round of the New Weekly Challenge; then I went to the regular weekly challenge to complete Day 3. I played 2 rounds to finish, when I tried to return to Sanctuary, I got an error indicating not saved and to try again.

    If multiple people are reporting 1 game out of many, please take responsibility and investigate the issue on your end. Stop blowing people off with these ridiculous instructions.  I come here to play games, not to do your job.

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