Forum Discussion

Player_9a3dmqt7's avatar
3 years ago
Solved

yahtzee wild. won't let me play it

It only makes me play the tutorial. I've never been able to play the game.

6 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @Player_9a3dmqt7   

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    Thanks!   

  •   @Player_9a3dmqt7   Did you complete the tutorial?  There are 2 parts that need to be done prior to your initial  gameplay.  

  • HOCK9952's avatar
    HOCK9952
    3 years ago

    @Player_9a3dmqt7   I'm sorry you're having difficulties; the game shouldn't be doing this after completing the entire tutorial games.  Please contact Customer Service to report it to them.  I hope this gets resolved soon for you.  Good luck. 

  • txslowmo's avatar
    txslowmo
    Seasoned Novice
    2 years ago

    @HOCK9952 wrote:

    @Player_9a3dmqt7   I'm sorry you're having difficulties; the game shouldn't be doing this after completing the entire tutorial games.  Please contact Customer Service to report it to them.  I hope this gets resolved soon for you.  Good luck. 


    in january they said the tutorial would be removed so we can play.  it is june.  ea.  our wonderful support services.

  • Yahtzee has been frozen at 31% loading for 2 days.  I cannot complete the challenge.

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