✨Service 2.0 Update - Feedback Thread✨

It’s simple - the “upgrade” to services 2.0 is the biggest miss yet in the series of failed attempts to meaningfully update SimCity.  Even if the number and type of “free” utilities provides an equivalent capacity in the game, the shear amount of effort to replace everything, rearrange your cities and make sure everything is working again is simply too much.  As many over long term players have noted, the developers only care only about the money, they really don’t care about the experience of their most loyal and long term players.  This update will cause me to cease playing.  It’s that simple for me.

This is what happens within 30 seconds every time I log in.  On multiple devices. The new update is a disaster.   

I’ve supported this game and bought the Mayor’s Pass for years, but the Services 2.0 update is where I draw the line. This isn't an "expansion"; it’s a calculated shakedown of the most loyal players.

The "Service Tax" is Game-Breaking:

• Forced Failure: My optimized city is now "failing" overnight. Forcing us to spend massive resources to fix services that were already perfect isn't a mechanic—it’s a penalty for being a veteran.
• Predatory Economy: You’ve shifted from "Pay to Progress" to "Pay to Stay Afloat." That is the fastest way to kill a community.
• The End of Growth: This update creates a resource sink so deep that it makes creative city building impossible.

My Wallet is Closed.

I am halting all spending—no more Mayor’s Passes, no more currency. If the goal was to drive away your core supporters, mission accomplished. You have a choice: rebalance the service requirements or watch your veteran player base evaporate.

Check the forums. Check Reddit. We aren't just unhappy; we’re done. Fix the balancing before there’s no one left to play.

Long time player over 10 years enthousiastic playing.  I am mainly interested in the city design aspect of the game. I have seen this aspect going downwards in years, creativity is not rewarded but stupid things like monsters  and crap. Now with the latest and greatest move, services 2.0 has thrown me on the thence of quiting this game all together There is simply no fun in carefully building your city and then throwing it all overboard.  All my service where in check and now nothing in check, not even close. If I update my service they are still insufficient and I need to place loads of service buildings. This will ruining my city.  Perfect time to look for something else, maybe this is a blessing in disguise Thank you for the enjoyment the game has given me. This is a clear line. Thank you!

And now I’m tapped out to upgrade since my population has dropped and I’ve spent the majority of my funds. This is ridiculous!  Get rid of 2.0 ASAP. At least 18 months of time and money on passes has been wasted and wiped out by an asinine decision. 🤬

Playing for 11 years 29.300.000 inhabitants 100% satisfied until this disaster of an upgrade landed yesterday. I and am sure many others will stop playing if this isn’t corrected quickly. E.A. just acknowledge your mistake

After years and years of planning and designing , this service 2 update totally **bleep** up my cities 🤷‍♂️🤷‍♂️🤷‍♂️ , what is this EA games ???? Honestly this is the point where the Iam probably will stop playing this game ,Unfortunately , more than 12 years **bleep** up because of this service 2 update   

Update. I've tested it out on my capital and a couple of my regions. 

It might work for new players, you could design a city around these capacity issues, but it won't work for experienced players with well developed cities. 

However a couple of partial solutions for you EA Lanna:

1. To avoid major city redesign with Fire, Water etc. and regional service, you could add more capacity, either by increasing the total population each level can handle or by raising the number of levels. 
2. The biggest issue is the cost of upgrading Omega services. It is totally unaffordable, and I had (now spent) far far more omega simoleons than most players. As I said above I spent over 800,000 on getting enough water capacity in my capital city alone (population 6m). I cannot count high enough to calculate the total number of days it would take to upgrade all facilities in all regions! This requires the cost to be drastically cut and/or to be able to upgrade with normal simoleons. 

These two issues jump out as bring essential, the game will be unplayable unless you resolve these.  I will have no choice but to quit the game unless you fix these. 

I will keep playing for now and feed back any other solutions.

If you're genuinely interested in keeping your players you need to listen to this feedback, from me and from others.

Thanks

I have been playing for a while now, with enoung of investment of my time and money that this lastest update has left me feeling robbed. All of that time and money has been for absolutely nothing, EA have pretty much made the game unsable and i will have to pretty much start all over again which i wont, i just wont play or engage with game as much as i have been or possibly not all and definitely wont be spending any money on it unless EA restores/up grades all the already existing services to what is needed to meet the needs of the already constructed buildings.  The services 2.0 update should only apply to anything built after the update, not to anything already existing. 

Very disappointed with this update. I received it yesterday and now two of my regions are deeply unhappy.  I've been able to fix up fire, police, health and regional services with the items provided but the cash boost is woefully inadequate to cover the cost of restoring power, water, sewage and waste. Why didn't I get more power plants, water pumping stations etc like I got fire stations, police precincts and hospitals?? This would have been much fairer. It will take a very long time for me to get the regions back to full services if I continue playing the game...