✨Service 2.0 Update - Feedback Thread✨

What exactly were you thinking when you made this update? How on earth did this seem like a good idea? Or is your goal actually to make the game worse on purpose? Ea is really disappointing nowadays..

I’ve read tons of comments in various Reddit groups and a lot of people are fed up and will/considering quitting the game. I’m genuinely curious how many players will even stay after this. Don’t you feel bad about this? You screwed over players who’ve been here for years. We poured so much money into this game… 

Sure, I got the upgraded deluxe stations but honestly how did you think these massive buildings would fit? A lot of us (myself included) built our entire city layout around the small stations. I had to rearrange everything and spent 500k just to end up in a worse situation than before. I lost 200k population. 

Are you going to compensate us somehow?

I didn’t really think much on the service capacity upgrade to be fair, honestly I think it’s a good shout for the high level simcity players to reset and make the game harder since the past it’s just gathering enough money and then the city is good to go but now for the service 2.0 I think it could be a perfect chance to enhance the difficulty of the game and to organise and zoom out and think about the money spendings on services, requiring more brainstorming and economic management

so overall I’m fine with that, but I think for the newly joined simcity players like for the level 1-4 that had just started playing deserves slightly more like a warning because I knew a friend who I recommended him to play this game had rolled into a disaster on money managing since he spent on unusual stuff and didn’t really know how to play, therefore I think they should be getting a head start and notify them once the grace period of capacity-free is over they would need to start thinking long term on money after they had some adventures through the mechanics of the game. 

thank you to the people and you who were reading my feedback, have a nice day and happy building!

Hallo. Ich spiele dieses Spiel schon lange. Ich benutze ein iPad dazu.  Leider finde ich das neue Design nicht sehr gelungen die Buttons sind zu groß.  Die neue Anordnung ist gewöhnungsbedürftig  und beim Spielen nicht unbedingt hilfreich.  Mein Vorschlag wäre die Buttons auf eine kleinere Größe zu reduzieren und das aufklappen der Bereich zu entfernen. Als Spieler braucht man den Überblick. Mit einem Pad oder Smartphone ist der Bildschirm begrenzt. Das Scrollen beim Einkauf bis zum Ende der Auswahl um zu aktualisieren ist lästig. Auch hier der Vorschlag diese riesigen Felder zu verkleinern. Währungen sind langsam schon zu viele.  Neue Spieler haben Probleme sich zurechtzufinden  nehmt doch einfach mal Testspieler und den Komfort des Spielens der geplanten Updates im Voraus zu prüfen ( Neulinge und ältere Spieler).  auch eine KI im Chat für Sprachen wäre ein Fortschritt. Denn Clubs sind meist international. Danke für euer Bemühen uns das Spiel interessant zu halten. Ich weiß man sollte offen für Neuerungen sein doch nicht alles ist interessant und hilfreich. Danke fürs zuhören.

I have 5 maxis manors, 3 in cap city 1 in Green Valley and 1 in my Cactus. If they do reduce the power will I still get the gloves,batteries and remotes each day?

I won’t be happy if that’s the case and also if need to why can’t we put it into storage to use in a different region?

With all of these upgrades,downgrades,ingrades,overgrades etc etc etc am hoping the developers and moderators actually read and make comments about all of these complaints. 
They asked us to put in our thoughts and feed back. From what I see there has not been any comments so far from them.

Another thing I would like to see is a button on the war screen allowing the president and vice president to cancel the war when the button is clicked accidentally by a club member when we are a No War Club! There is no opportunity to do so at that stage once the button is pushed. 🤫

Tracktwenty should not be allowed to develop anything. They need to be closed. This forum also needs to be closed, it's a complete waste of time for players.

Dear Community Team and Developers,

I want to provide crucial user interface (UI) and user experience (UX) feedback regarding the placement of the "Exit" or "Close" option on various pop-up offer windows.

The Problem: Confusing Exit Button Placement
The screenshots provided illustrate a clear inconsistency in how players exit different offer screens:

Screenshot 1 (Skyline Chained Offers): The return/exit button is a blue curved arrow located in the bottom-left corner of the screen.

Screenshot 3 (Twirly Tower Offer): The close button is an "X" icon located in the top-right corner of the offer window.

This lack of standardization forces the player to visually search for the exit option every time a different type of offer pops up. This breaks user habits and adds unnecessary friction to the experience, which is particularly frustrating when trying to quickly dismiss an advertisement to resume core gameplay.

Proposed Solution: Standardize Placement
To create a smoother and more professional user experience, please standardize the placement of the close/exit function across all temporary pop-up windows:

Recommendation: Adopt the industry standard of using a clear "X" or "Close" icon and placing it consistently in the top-right corner of the window frame (as seen in the Twirly Tower offer).

Remove the bottom-left arrow on the offer screens, or ensure it is only used for a "back" function within a nested menu, not as a primary "close this window" function.

Consistency is key to good UI design. Standardizing the exit button placement will significantly improve the quality of life when interacting with offers.

Thank you for reviewing this critical UI flaw.

Dear Community Team and Developers,

I want to provide crucial user interface (UI) and user experience (UX) feedback regarding the persistent floating game advertisements and their timers on the right side of the screen.

The Problem: Obtrusive Ad Timer Placement
As clearly visible in the provided screenshot:

Screen Clutter: The floating icons/timers for the daily ad rewards (2d, 7h, 11h, 3d, etc.) consume a significant and permanent amount of screen real estate.

Functional Interference: The icons are placed directly over the game's active city view. When trying to tap on city objects—such as factories, stores, or buildings near the right edge of the city—it is extremely easy to inadvertently hit the floating ad icons instead.

Disruption: Accidentally tapping an ad timer disrupts gameplay flow, forcing the player to either watch an unwanted ad or take extra steps to close the ad window.

Proposed Solution: Re-Locate or Consolidate
To resolve this persistent UI issue and improve the quality of life for all players, please consider one of the following changes:

Consolidation: Move all timed ad reward notifications into a single, collapsible icon (e.g., a Gift Box or Video Camera icon) and place it neatly within the existing, less active side menus (like the Settings/Mayor's Pass area).

Relocation: Move the floating icons to the less used bottom-left corner or consolidate them into a thin, non-interactive bar at the very top or bottom of the screen.

The current placement is highly disruptive and compromises the player's ability to easily interact with their city. Please prioritize making the main city view tap-friendly.

Thank you for addressing this critical UI flaw.

Dear Community Team and Developers,

I am providing feedback on the recent Service 2.0 Update, specifically from the perspective of a long-term veteran player.

My City Profile:
Population: Over 7.2 million

Pre-Update Status: 100% Happiness and fully covered services (Fire, Police, Health, Utilities) under the original system.

The Core Issue: Forced Re-Investment
While I appreciate the temporary pause on negative effects, the fundamental problem for players like me is the immediate, significant, and unearned expenditure of resources required to upgrade all existing services to meet the new, high capacity demands.

My city was meticulously planned and fully funded under the previous rules. The new capacity limit now essentially acts as a massive, mandatory tax that punishes veteran players for optimizing their cities based on the original game design. This update forces us to spend massive amounts of Simoleons, NeoSimoleons, and other currency simply to restore the functionality we already had.

This is not gameplay challenge; it is a forced economic reset that devalues years of careful resource management and strategic play.

Requested Veteran Player Relief:
To address this negative impact on highly-developed cities, I strongly request that the development team consider providing targeted compensation or a 'grandfathering' solution:

Compensation: Provide a one-time grant of Simoleons and NeoSimoleons estimated to be the cost of upgrading all existing services (Maxis Mansions, Utilities, etc.) to the capacity needed to serve my current 7.3 million population.

Grandfathering: Services placed before the update that previously provided 100% coverage should have their capacity automatically set to the demand of the homes they currently cover, effectively making them "Max Capacity" for the current population.

Updates should add new features and challenges, not penalize dedicated players by demanding a massive, unexpected investment just to maintain the status quo. Please consider the economic impact on your long-term, high-level players.

Thank you for your time and consideration of this critical feedback.

Well... the updates finally hit my city, creating the need for service upgrades, unhappy Sims, and abandoned buildings that need renovation. Things they promised would come later.

To make matters worse, it introduced a significant bug. My depot is full of land-expansion items intended for purchase by a club member. Unfortunately, nobody in the club can see them. They can see other items in my depot, but they cannot see the land-expansion items. The timing couldn't be worse since we just started a lightning war (and the depot is full, so I cannot sell things to make room or help others during the war).

This is, by far, the worst update to the game in the 9+ years I have been playing.

• The user experience is worse. Isn't the user experience team focused on improving UX?
• The newly introduced behaviors are poorly conceived and executed. Aren't the product managers players validating that changes improve the game experience? Increase net promoter scores that attract new players? And increase revenue? 
• The testing was inadequate, resulting in the release of game-stopping bugs. Isn't QA smart enough to thoroughly test all aspects of the changes before signing off that the release is defect and bug-free?
• Shouldn't the delivery/operations team be monitoring the release progress? And considering rolling it back when they realize it isn't ready?
• Where are the marketing and customer support teams when you need them? The marketing team seems to put stuff out there without monitoring reactions/feedback. Aren't they measured on NPS? Apple/Google/other store ratings? I have already given this game a 1-star rating on Google Play (3 times) and wish there were an option for zero stars.

The SimCity BuildIt team should be embarrassed and ashamed right now because this is a serious SNAFU.