✨Service 2.0 Update - Feedback Thread✨

Doesn’t make sense. Not working properly. Shows that I need to get moreservices even though I have twice the demand(

Hi

I’ve been playing for long time and I like this game

but about the new update I saw those upgraded things at many other cities but I don’t have it too

why ? I want to know if it’s still at work or only for a new players 

Thanks

I apologize for this question, but did you have Maxis Manor stop working or did you read somewhere that they will stop working?

To the SimCity BuildIt Development and Support Team,

This message reports a critical failure in the Service 2.0 Update implementation that has directly and severely damaged my long-term, high-level city (7.2 million population) and is now impacting my role as a Club President.

The Failure and Immediate Consequences:
Grace Period Failed: I was under the impression that the "negative effects" were paused. Upon testing a necessary power plant upgrade this morning, the system immediately triggered a severe power shortage.

Massive Population Loss: My population plummeted from 7.2 million to 6.6 million, a loss of 600,000 residents.

Forced Spending: To halt the crisis and restore functionality, I was forced to immediately spend 500,000 NeoSimoleons to upgrade two Omega Power Plants. This is an unearned, mandatory expenditure of a rare currency.

Permanent Damage: The population loss resulted in five abandoned buildings that now require materials and Simoleons to repair, representing a resource sink caused entirely by your update failure.

Impact on Club/Team Gameplay:
As the President of a Club with 18 active members, this catastrophic failure has critical consequences for team morale and participation:

Diversion of Resources: My essential resources (materials, time, currency) are now entirely diverted to emergency city repair and service upgrades, forcing me to pause contribution to Club Wars and Contest of Mayors (CoM) tasks.

Reduced Motivation: This massive, unearned setback makes it significantly harder to keep my 18 Club members motivated and playing the game. If the Club President is struggling with a forced economic reset, it validates the frustration of all high-level players.

Compromised Club Function: A loss of key players (or a pause on their activity) directly undermines the club's ability to compete in CoM (for Plumbobs/SimCash) and Club Wars (for Platinum Keys/War Currency).

Demand for Compensation and Resolution:
This situation proves that the update is actively penalizing veteran players and damaging the core cooperative experience of the game. I demand immediate and appropriate compensation:

Reimbursement: Full reimbursement of the 500,000 NeoSimoleons spent to fix the crisis created by the update.

Restoration: Provision of the materials required to repair the five abandoned buildings and compensation for the lost tax revenue.

Veteran Relief: A clear solution for veteran cities so that all previously covered services are deemed high-capacity enough for the existing city, preventing further failure until a proper fix is implemented.

I expect a swift response and resolution. The continued support of your dedicated, high-level player base—and the Clubs they lead—depends on it.

Dear Community Team and Developers,

I want to provide crucial user interface (UI) and user experience (UX) feedback regarding the persistent floating game advertisements and their timers on the right side of the screen.

The Problem: Obtrusive Ad Timer Placement
As clearly visible in the provided screenshot:

Screen Clutter: The floating icons/timers for the daily ad rewards (2d, 7h, 11h, 3d, etc.) consume a significant and permanent amount of screen real estate.

Functional Interference: The icons are placed directly over the game's active city view. When trying to tap on city objects—such as factories, stores, or buildings near the right edge of the city—it is extremely easy to inadvertently hit the floating ad icons instead.

Disruption: Accidentally tapping an ad timer disrupts gameplay flow, forcing the player to either watch an unwanted ad or take extra steps to close the ad window.

Proposed Solution: Re-Locate or Consolidate
To resolve this persistent UI issue and improve the quality of life for all players, please consider one of the following changes:

Consolidation: Move all timed ad reward notifications into a single, collapsible icon (e.g., a Gift Box or Video Camera icon) and place it neatly within the existing, less active side menus (like the Settings/Mayor's Pass area).

Relocation: Move the floating icons to the less used bottom-left corner or consolidate them into a thin, non-interactive bar at the very top or bottom of the screen.

The current placement is highly disruptive and compromises the player's ability to easily interact with their city. Please prioritize making the main city view tap-friendly.

Thank you for addressing this critical UI flaw.

WHY can I NOT find my feedback(s) posted last night!

I have been playing the game for the past 6 years and I can be sure that the service 2.0 is the worst thing happened to the game. Probably the developers don't want us to play. Regretting to have deleted the old game and starting a new one. Will wait for a rollback

This will be my last monthly pass. The new UI I woke up to today is atrocious and you still haven’t fixed the basic iOS crashing issue which renders so many aspects of gameplay unusable. 
It was fun while it lasted.

I had my game just how I liked it, I enjoyed playing for many hours every day.

This latest change with building renovations, multiple road issues and all services saying they are short on supply when they are all over supply, has ruined the game. 

I’ve been playing for years, I’ve maxed out to level 99, I spend cash, cash and more cash and will now quit because of your ridiculous changes to the games structure.

I suppose the bright side for me is, I won’t be wasting money anymore.

You asked about service 2.0 update, my answer is ‘utterly dreadful, get rid of it’.

We were told we would not see negative impacts during roll out, but I am seeing my population declining and buildings being abandoned since this update. I had over 100k population, I went through a reorganization which decreased this to around 70k, but since then it has slowly gone down to below 45k now. I also feel like I have wasted items on "repairing" buildings as a result.