Constant blinking/flashing in Capital City
Anything that lights up in my city is constantly flashing - not ideal for someone who suffers from epilepsy.
Forum Discussion
45 Replies
- @nebulus999 Yes! It's all over my Capital like a rash, especially with things like mountain waterfalls, certain beach items and various other stuff 😞
- EA_Lanna
Community Manager
Hey folks, I've passed this on and we've opened an investigation. If you can remember any specifics that led to this appearing in-game (like an update or an error message), or any steps the team should take to reproduce the issue, that'd be great and would help speed things up.
Thanks so much @nebulus999 for linking that thread!! It really helps give a visual.
@GrumpyBedlam, the Reddit thread should be enough for now, but if AHQ is not cooperating down the line and you're looking to share a video, others have worked it by uploading it on YouTube and sharing the link.
- @EA_Lanna Thanks 😀
This possibly started around the time of the Route 66 update, going by what some others have been saying on a fan page about it.
Hoping that shines some light on what's been causing it. - @EA_Lanna The in-game help peeps have closed the conversation we had going because they haven't heard from me in a while!
The issue is still not resolved but I really can't be bothered starting a new conversation with a bot, only to be told to raise the issue here as well as the standard script suggestions such as check for updates, deleting the game etc. It's all a bit too tedious really 😞 Yes, the in-game support is nowhere helpful, and they don't even talk in real time.
- @EA_Lanna I have to ask, after closing the conversation regarding this issue, are the in-game help peeps unable to see anything from it?
I did as they asked and started a topic about it here in July.
Now back then, they asked me to do various things like uninstall, reinstall and the usual blah blah stuff, including asking me to verify that I am not running the game on an emulator and downloaded it from a reputable source (Play Store) etc. etc.
Yesterday in this game of snakes n ladders I am now back to square one, confirming AGAIN about the source of the app and that I am not using an emulator.
I have set up the game on another 2 devices and sent their specs to them because the same issue is happening now on 3 different devices.
Basically, we're going nowhere fast with this, especially asking me to do the same things over and over several times.
This is why I am asking if they cannot see the previous conversations
2 or 3 months worth, which up until now is just seeming to have been a complete waste of my time so far 😡 So from July well in to September we appear to be no further forward and in-game help told me after I moaned at them for closing the conversation again without the issue being fixed that connectivity is not down to them.
Um... connectivity is not the issue dude!
So we are back to explaining the problem once again, sending videos, yada yada, confirming this and that, answering yes to have you tried this and that kinda questions, confirming that I have tried the game and got exactly the same problem on 3 different devices, yet they can't recreate it at their end?
What am I doing wrong? Or Right?
I'm getting dizzy going round and round in circles!
Poor show.
- EA_LannaHi @GrumpyBedlam,
If you've exhausted all the troubleshooting steps on your side that's all you can do. It's been reported internally and I've been keeping an eye out for updates, but so far haven't heard anything yet. If that changes and I've something to share, I'll update this space asap.
- EA_Lanna - @nebulus999 So basically after the initial bot, there's not even a real person that comes back to ya eventually? If that's the case then that is really poor 😞
