Forum Discussion

jharris56's avatar
jharris56
Seasoned Novice
1 month ago

Frequent crashes with capital city services menu

When accessing service menu… choosing items in stock, or applying roadways or fixing roadways, the screen freezes in black background with some elements and is not responsive. This since latest update… tried deleting and reinstalling to iPad twice and nothing changed… oddly problem does not occur on other cities….. WTF?

 

19 Replies

  • Having reported it yet again through their “customer service” their reply is

    Unfortunately, we are unable to verify the same on our end. 

  • 5hmgce589k0c's avatar
    5hmgce589k0c
    Seasoned Adventurer
    22 days ago

    Like getting a thousand reports of the same issue isn’t confirmation.

  • If this does not improve when switching between mobile data/wifi or between wifi networks, it is not the server.

    Research is indicating a multi-factorial problem with many iOS devices becoming obsolete and specific issues involving game mode for the past year.

  • Mikeyhoughton's avatar
    Mikeyhoughton
    Rising Traveler
    15 days ago

    ”Research is indicating a multi-factorial problem with many iOS devices becoming obsolete and specific issues involving game mode for the past year.“ - what does this gobbledygook mean?

  • GiftedRere1986's avatar
    GiftedRere1986
    Rising Traveler
    15 days ago

    It means... Since last year, reports show game mode, an iOS specific feature has caused issues (despite its design) negatively affecting connection services (lag) since iOS 18, which coupled with other things can cause crashing, freezing, etc.

    1. Check to see if Apple provides essential services for your device. For instance, iPhone 11 no longer receives crucial updates since last year.
    2. If turning Game Mode off worsens the matter, more troubleshooting is required.
    • First, try playing on a different network, if it improves... It's the server.
    • Second, go to Settings--> General-->Background Apps Refresh... If it is on, turn it off

     

    Also, you could try any of these things out of order. They would all be beneficial.

    If these don't work, let me know.

  • Mikeyhoughton's avatar
    Mikeyhoughton
    Rising Traveler
    8 days ago
    1. Yes they do. My iPad is on the latest software update.
    2. if game mode off then fault still happens.
    3. it happens whatever network I’m on.
    4. background apps refresh is turned off.
  • GiftedRere1986's avatar
    GiftedRere1986
    Rising Traveler
    3 days ago

    I apologize for my attitude in other threads. I know it's irritating trying to troubleshoot and seemingly nothing being done about it.

    One more question: A-Series or M-Series chipsets?

    See my post iPhone/iPad for more information.

  • brwnjo8's avatar
    brwnjo8
    New Novice
    3 days ago

    I have reported this several times. If I want to build anything or sort out services, the screen goes black on my iPad and have to switch to my phone.  Been playing this since the app began and I can’t be bothered with it anymore! :(. I think they have created services 2.0 so people switch off as they no longer want to support it.