I want a refund.

In SimCity Buildit, despite the premium president pass fee being deducted, an error message appeared and the premium account did not activate. (Error code: 1905.0.999 - Player id: 461662495)

I contacted Apple Türkiye, but they are not refunding the money. They told me that I need to resolve the issue myself.

Despite being charged three times, I was unable to access the premium president pass. Please resolve this issue.