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Anonymous's avatar
Anonymous
13 years ago

[Bug report] Only 1024x768 screen resolution In Sim City 5 option?

I can't see any other resolution in the list, 

only have:


1024x768 60Hz
1024x768 70Hz

1024x768 72Hz
1024x768 75Hz
1024x768 85Hz
1024x768 100Hz
1024x768 120Hz
1024x768 140Hz

1024x768 144Hz

1024x768 150Hz

1024x768 170Hz

1024x768 200Hz

1024x768 240Hz

I want 1920X1080 but it is not exist?
What is this issue come from? I googled this problem but can't find anything helpful.

 

I guess my pc have enough power to run 1920X1080 and it run 1920 very fine in any other game.

Thanks for reply.

Spoiler

------------------
System Information
------------------
Time of this report: 3/17/2013, 13:45:30
Machine name: DUCKY-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 09/24/09 18:30:11 Ver: 08.00.15
Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 8192MB RAM
Available OS Memory: 8184MB RAM
Page File: 3345MB used, 13018MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 480
Manufacturer: NVIDIA
Chip type: GeForce GTX 480
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_06C0&SUBSYS_14893842&REV_A3
Display Memory: 4048 MB
Dedicated Memory: 1488 MB
Shared Memory: 2559 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: Generic Non-PnP Monitor
Monitor Model: unknown
Monitor Id:
Native Mode: unknown
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.1407 (English)
Driver Version: 9.18.13.1407
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/10/2013 03:25:27, 17987192 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-4580-11CF-8D5E-84341EC2C435}
Vendor ID: 0x10DE
Device ID: 0x06C0
SubSys ID: 0x14893842
Revision ID: 0x00A3
Driver Strong Name: oem13.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section022:9.18.13.1407😛ci\ven_10de&dev_06c0
Rank Of Driver: 00E02001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
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{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
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{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
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{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled



14 Replies

  • Anonymous's avatar
    Anonymous
    13 years ago

    EA doesn't help at all? only let player help them self? why there are so many bug?

    I am using GTX 480 I can't belive I need to "update" the card as it only able to set the resolution at 1024x768?

  • Anonymous's avatar
    Anonymous
    13 years ago

    Ya it's sad.  I've only seen EA guys respond with cut and paste answers the community finds anyways.

    I'm using SLI 480 (forced SLI).  When in single I do not see this problem.  1080 120hz 3D monitor.

    Just going to throw some things out there:

    -See if window's updates has a monitor driver.  Maybe even uninstall yours from Device Manager by right clicking on MyComputer -> Manage

    -Go to nVidia control panel and ensure it looks normal there.  Maybe try set it to 1920x1080 59hz (or 60hz w/e is different).  (32bit color)

    -Install 314.14 beta drivers from nVidia.

    -Set Compatibilty mode on your shortcut to Vista SP2,  and run as Admin.  (probably not..)

    I seen another guy with this problem and we couldn't solve it.  To bad the game is the opposite, it is a rubix cube with one color.

  • Anonymous's avatar
    Anonymous
    13 years ago
    JeffThank you for contacting EA Help, my name is Jeff. How may I be of assistance?
    youhi
    youwait
    youI can't see any other resolution in the list, only have: 1024x768 60Hz 1024x768 70Hz 1024x768 72Hz 1024x768 75Hz 1024x768 85Hz 1024x768 100Hz 1024x768 120Hz 1024x768 140Hz 1024x768 144Hz 1024x768 150Hz 1024x768 170Hz 1024x768 200Hz 1024x768 240Hz I want 1920X1080 but it is not exist? What is this issue come from? I googled this problem but can't find anything helpful. I guess my pc have enough power to run 1920X1080 and it run 1920 very fine in any other game. Thanks for reply. Spoiler
     
    youI asked on forum but can't help
    youI only see 1024x768 as the resolution of sim city 5
    JeffThank you for bringing this matter into our concern and I am sorry to hear that you are unable to find the resolution 1920X1080. Before we continue, may I please have your first and last name so that I can address you properly?
    youyes
    youShue Lao
    youfirst :lao
    yousry
    youfirst name : shue
    youlast name : Lao
    youmy display card is GTX 480
    youI just updated the lastest driver
    youI think display card is not the issue, my other game able to show 1920x1090
    you1920x1080
    youbut inside the game I only able to set 1024x768, that made the game unplayable
    JeffHello Shue. Thank you for patiently waiting. I have checked my resources and it appears that running the game in 1920x1080 resolution is currently unable at the moment.
    youbut I belive 1024 is not the highest resolution?
    JeffI am sorry Shue, however that is the highest resolution available for the game. This may be changed with the updates of the game in the future.
    youCan I have refund?
    youEA can take the game away
    youI wish to play sim city 5 but i can't accept in 2013 I have to play in 1024x768
    JeffRegarding your request for a refund, I am sorry however as a general policy, EA does not offer refunds on any products downloaded through Origin. For the full details of our Terms of Sale, please read through this article: [https://help.ea.com/article/returns-and-cancellations]
    youeither solve the problem or refund are good to me
    JeffAlthough,
    JeffI completely understand your frustration, and the best form of assistance that I can provide you is to escalate your case to our Specialist Team for as much as I would like to assist you fully with your concern, I'm afraid that I lack the necessary authority, tools and expertise to assist you further. With their authority and resources, they might be able to grant your refund request.
    JeffThis team is available Monday through Friday between the hours of 8AM-10PM EST. Please call us at [REMOVED - Private Information], select option one, and enter your case number [REMOVED - Personal Information]. When the advisor answers the phone, let them know you are calling about an escalated case and the advisor will get you to the proper team.
    youok how I go find them?
    JeffI can see that you are from Hong Kong so please take note that you can use VoIP (Skype) to contact this number. If you set your location to United States. The call will be free of charge.
    youis it possible to contact them online
    youlike live chart or email
    youand other player said the can play in higher resolution?
    youdo u mean gtx 480 highest resolution support is 1024x768
    youor the highest resolution for everyone is 1024x768?
    JeffShue, I apologize however our Specialists can only be contacted through the phone number that I have provided above. You can contact them either to request a refund or to further assist you in selecting the highest resolution for your game.
    youok
    youdo u mean gtx 480 highest resolution support is 1024x768 or the highest resolution for everyone is 1024x768?
    JeffWould there be anything else that I could possibly help you out with aside from this Shue?
    youjust to be clear
    JeffOur specialists will be able to assist you further with this Shue, I am sorry however your issue is already outside of my department's level and I have already provided you the best resolution available for my level.
    youok
    youso u cant even
    youanswer what u said before
    youyou said highest resolution is 1024x768
    youand i just want a more clear answer
    youdo you mean this is the higest resolution for everyone
    JeffThe highest resolution available for the game depends actually. However, the game is not capable of supporting a resolution of 1920x1090.
    youthen that already beyond your level of department
    youso what is the highest resolution
    youpossible
    youwith the best machine
    JeffYou can check the game once again and check what is the highest resolution available for your system. If the highest is 1024x768 as you can see on your systems check, then that is the highest available for you.
    youdoes EA have a online resolution check
    youor you mean inside the game setting
  • Anonymous's avatar
    Anonymous
    13 years ago
    JeffI mean in the game setting of the game itself.
    youok thanks
  • Anonymous's avatar
    Anonymous
    13 years ago

    So all EA could do in live chart is saying  "I am sorry however your issue is already outside of my department's level and I have already provided you the best resolution available for my level."

  • Anonymous's avatar
    Anonymous
    13 years ago

    *removed my coments*  They were not very nice.  These guys do try as hard as they can to help.

    I'm just alittle upset at the whole thing.. from Mods being public enemy #1 to a game that is completely broken in every aspect...

  • Anonymous's avatar
    Anonymous
    13 years ago

    I found this in Configmanager.txt (G:\Origin\Games\SimCity\SimCity\Config)

    # Resolution
    #
    seti resolutionTarget (1024 * 768) # 4x3

    if ($gpuLevel >= $gpuLevelHigh)
        seti resolutionTarget (3840 * 2160) # 16x9
    elseif ($gpuLevel >= $gpuLevelMedium)
        seti resolutionTarget (1920 * 1080) # 16x9
    elseif ($gpuLevel >= $gpuLevelLow)
        seti resolutionTarget (1280 * 720) # 16x9
    endif

    setResolution $resolutionTarget

    It seems the problem is that its not detecting my gpu correctly in throw me into default. Ive tried editing but nothing works

    if someone figures how how to manually set res thru config file please do post

  • Anonymous's avatar
    Anonymous
    13 years ago

    I had this problem too, but i have a fix.

    Pump up your desktop resolution to the highest (1080p)

    Then startup Simcity

    Go to options, you have all your resolutions

    select which one you want,

    exit game and reset your desktop resolution to previous res,

    Now when you startup and look in options it will say, "undefined" but it will be the res you set it as before.

    Every time you want to change you have to do this but atleast it fixes your problem :D

  • Anonymous's avatar
    Anonymous
    13 years ago

    The OP is already in 1920x1080.

    I find this disturbing in your Dxdiag log

    Monitor Name: Generic Non-PnP Monitor
    Monitor Model: unknown
    Monitor Id:
    Native Mode: unknown

     please try to reinstall the Monitor driver. Potentially try to exchange the DVI for a VGA if possible.

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