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BlackjackWidow's avatar
BlackjackWidow
Hero (Retired)
7 years ago

Re: One of my cities is in endless "rolling back" phase

Hi @reikesh I'm sorry you're also having this problem. When multiple people report this rollback problem within a few days of each other, I am convinced it means there was some sort of server connection glitch or blip while you were playing.

Unfortunately, if the error is on their end, I don't think there is much that can be done on our side. Because the game is not being actively developed anymore, it's really hard to get anything done from that side.

I did send a message to a Community Manager, to see if there's any solution on that end that I can't do. I can't guarantee that it will never happen again if you start a new region, but I can say that it rarely seems to happen. Maybe once or twice a year, and only to your region if you're actively playing at the time it happens.

I'm afraid that's the best we can do for right now. You don't need to start a new thread, since this one is about the same timing. I suggest monitoring this thread, and pressing the "me too" button on the 1st post. Let's see if we get any info in the next couple of days.

Thanks for posting your experience. Happier Building!

9 Replies

  • reikesh's avatar
    reikesh
    7 years ago

    i will do that then hehe the chat talker advice me to make a new topic but this is fine also. again i dont see the reroll button or  it is rerolling.. en again a few days ago i had in on region 1 and start over and now it happens on region 2.. but i will make a new game  for the last time.. 


  • BlackjackWidow's avatar
    BlackjackWidow
    Hero (Retired)
    7 years ago
    Ok - I want to be certain I'm understanding. Can you enter the cities? You say there is no button to roll back the city, what exactly is the issue?

    Sorry, I looked at your pics, having problems understanding - is your progress gone? What is the English translation for the red writing on the button in the 2nd picture?
  • reikesh's avatar
    reikesh
    7 years ago

    No that city of the picture i can't enter. if i try to enter. the game wil say Not avablie at this time..( and then the game will return to main menu) en yeah no roll back option and if i'm my town 2 then  it lookes if my town is empty but as you can see on the second pic i have money and ppl living there ( this is the same problem on my first region) the red text is sying need Fireman!! hehe it was going of controle because of the roads
    hahaha. But  somethin you said erlier i think  is also true i think.. i played the city for a few hours that evening.. and wanted to make my second city in de region.. and when i wanted to go back to the first there was no first.. and you said it only happpend 1 or 2 times a year something like this but..  i have in on 2 region in 3 days of something ?


  • BlackjackWidow's avatar
    BlackjackWidow
    Hero (Retired)
    7 years ago
    Oh, I understand now thank you for explaining.

    Both cities are in the same region (the same game "save") but they were created on different days and have different reasons why you can't play them. I still think it's probably something to do with the main file on the server, but just in case, you can start a new thread about the issue too. I might not be able to answer that one until tomorrow, but I will add to my list.

    You could try starting a whole new region, I would like you to try on a different server. Just in case there's a problem with one of their servers. Let us know if you get the same problem, or if it works right on a new server.

    Make sure you run Origin.exe and SimCity.exe "As Administrator", and they are added to your antivirus program exceptions list. Good luck!

  • reikesh's avatar
    reikesh
    7 years ago

    EH.. a few days ago i had the problem with Region 1 that 1 of my town was not accesible anymore so i started a new region the one you see on the pictures. on the second region wanted to start a second town and then i couldnt enter the first town anymore so i have problems with two 'saves' i will try another Server then. at this point i was on Europa west 3.. you will here from me
    soon


    EDIT: ". I still think it's probably something to do with the main file on the server"  i'm for sure it on the serve side..  
    reinstalled Origin and sim city/ delete the files in simcity/ tried to login on a computer of a friend.. but none didnt work

  • BlackjackWidow's avatar
    BlackjackWidow
    Hero (Retired)
    7 years ago
    Understood. I am sorry you are having these issues, I appreciate your patience 🙂
  • reikesh's avatar
    reikesh
    7 years ago

    NP @BlackjackWidow  this is not something that  you can do hehe..  you and other people are trying your best.. but yeah..  as you said earlier you can't acces the server room to fix it so.. 

    I also uploaded pics of my first region..  with the same problem hehe it looks if the town dont exit is empty but again if i have money and ppl hehe. and the red text is sayint Need Power 

  • BlackjackWidow's avatar
    BlackjackWidow
    Hero (Retired)
    7 years ago
    Thanks for the understanding, trying my best 🙂

    And all that work and all those simoleans! Ugh, I hope we can figure out something. Your cities look great!
  • reikesh's avatar
    reikesh
    7 years ago
    Yeah the hours play time that hurt hehe.. The simolean i dont mind i have it back in no time haha.. my record is 2. 500.000.00 or somethin i like casino town. but also with that town i played hours and after a switch it was gone.. ok again i will let you now how the new server will work. and hope some will find answer why this is happening haha

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