Re: SimCity (2013) 'Incorrect Login Information' Error message..

@Azerfiti 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

Hello, the same happened to me now, never observed such issue.

Clicked through those links. I went to Simcity > Technical support> Connectivity > Cant connec to game server. It just shows me the EA twitter feed. Nothing about the issue. Also, no option to contact someone. 

What now?

IM having the exact same issues.

Same thing here. Are they doing server maintenance or something?

Same here. I contacted the technical support and didn't help. They reseted my passeord twice, uninstall and install EA app, same wirlth the game, reboot pc, everything and didn't work. Could it be a general outage?

Still out for me. Anyone have any idea what's going on?

Still out for me as well. Nothing from EA....

I contacted an advisor about this issue and they sent me to the forum. 

I've tried uninstalling and reinstalling the game.

Uninstalling and reinstalling the EA app.

Changing my password 

Clearing the cache

Updating the EA app

Nothing has fixed the issue.

Dear @EA_Barry 

Seems the technical support is not helping and addressing the users to the forum, are we expected to fix the issue by ourselves?

We are reporting a major incident with the game and all the workarounds didn't work so far.

Any information on how to access the game succesfully is welcome.

Thanks in advance

Yeah still nothing here either dudes

After much troubleshooting to no avail, I opened case #142851221.

I don't think so...I purchase 7 SimCity games last year through EA for my Urban Planning students to use for a project. I was using it this semester as well up until yesterday (April 18, 2023) when my SimCity would not let me play because of the sign in error. My issues did not start until last night. I believe these issues cropped up immediately after a supposed update to the EA servers the other night. I hope they fix this soon because I will have a bunch of angry college students if they don't.

I do have the same problem.
Just bought and installed the game, I am so annoyed!

Installed, deinstalled, reinstalled, repaired, logged out, logged in, restarted PC... EVERYTHING.

Do better EA, that's nothing you want when you just bought and installed a game