Forum Discussion
3 Replies
- EA_Ataashi8 years ago
EA Staff (Retired)
Hey @tomleybourne
First of all, thank you for supporting our games over the years 🙂
And since you're playing on Xbox, do you know if your Microsoft account is in any way age-restricted? Is it a child or teen account, perhaps? 🤭
If the problem occurs when trying to redeem the code, then it's most likely connected with Xbox's system, not EA's, so contacting Xbox support could be a good idea as well.
/Ataashi
- ApprovedAnonymous8 years ago
thanks for trying to help but all of these things i have checked and all of these things are fine and should work
- ApprovedAnonymous8 years ago
Assuming you are old enough
1.Sign in to Xbox LIVE.
2.Go to My Xbox, and then select your profile.
3.Select Manage Account.
4.Select Promote Child Account.