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eeaawastemytime's avatar
9 months ago

Battlefront II - Steam - EA Account

I've been going in circles for many, many, MANY hours trying to get Battlefront II game to work. I purchased Battlefront II (3 pack, Battlefront II, Squadrons, Fallen Order),  on my steam accounts (mine and my 2 kids).  I purchased through each individual account.  Then I had to create EA accounts for each account kid (I already had one). 

Some of my troubleshooting:  I've updated C++, directX, app permissions, clean boots, tried loading from the application folder instead via Steam or EA.  The game will not load on my kids accounts.  When you click the green play button, it then processes for a little bit then goes back to green play button.  The other pop up I get is the image below (IMAGE A)

Steam says its not their product so they won't help.  EA support webpage is an endless loop of click here usually ends back at the start of the search loop.  The lack of effort by both Steam and EA is pretty frustrating.     


I've created EA cases from the EA support website, which the only response was a spam email asking "how was our support?"  The answer may be to just ask for a refund and not play EA games in general that are sold on Steam. I'd prefer to be able to play the games though.  Thoughts?

IMAGE A:

1 Reply

  • Have you searched this forum for your issue? There are multiple, existing posts including this one that may help.

    Also, from what I've gathered trying to play the same game with two different accounts on the same PC doesn't work so great. Have your kids tried launching from a different PC?

    Since you bought from Steam, you always need to launch from the Steam launcher. Launching directly in the applications folder will be problematic.

    Regarding help from EA...

    You should be able to get to someone (including live chat) via this link. Availability of support options depends on where you are located and time of day - e.g. chat only available certain times.

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