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Nanocigt's avatar
Nanocigt
Newcomer
5 months ago

Lost access to Star Wars Battlefront II after EA account merge

Hi, I need help with an account merge issue.

My original EA account (email: [edit: email address removed]) was compromised a while ago. After creating a new account, I lost access to my old one. Recently, I noticed that none of my previous purchases, including Star Wars Battlefront II, which I bought and have proof of. are recognized on my current account.

I still have official EA emails from 2017 sent to my original account, including Battlefront II promotions, as well as my purchase history. This clearly proves that I owned the game on my original account.

I would like EA to either: Restore my original account with all my purchases or Transfer my Battlefront II license to my current account.

I have tried using the EA Help website to open a case, but it has been impossible to access the support page properly, and I cannot find any viable way to communicate directly with EA. Any advice or help from moderators or players who solved a similar issue would be greatly appreciated.

technical issues

1 Reply

  • DarthFDG's avatar
    DarthFDG
    Hero+
    5 months ago

    You're going to need to contact EA support directly, as they need to resolve account issues.

     it has been impossible to access the support page

    not sure what you're experiencing. However, you should see "manage my account" here.

    There used to be a chat option in there (likely still the case) - possibly the "contact us" at the bottom of that page. They redesigned the support page, so I'm not exactly sure.

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