Battlefront II and Battlefield 1 purchased but wont play after play subscription

Question

I brought Battlefront II in May 2020 and Battlefield I with premium pass in November 2017 - I can't, however, install, or play either of them.

For both the play button was greyed out - I have tried clearing cache which worked once, and the same problem occurred on a new boot.

I've tried to uninstall and reinstall - Battlefront II only allows me to press 'details' and Battlefield 1 only says 'Your EA Play membership has expired'

Looking on the store - both appear twice (as does Battlefield V incidentally) With a warning either that my EA Play Membership has expired or that my EA play membership on Steam has expired.

I suspect that the fact that I have, in the past, used an EA Play membership on both origin and Steam has messed with my account - I would be grateful if you could reset it and restore access to these games.

ea_leeuw · Answer

Hey @Undertakeriv,So just to clarify; you own (as in actually bought) both games right? But you also had EA Play, which eventually expired, and now possibly caused the blocks?And where both of these games purchased via Steam, like EA Play via Steam?

undertakeriv · Answer

Yes, @EA_Leeuw I own (brought outright) both games - Star Wars on 05/24/2020 and Battlefield 1 Premium Pass on 11/20/2017 - order history says status completed, and order numbers are available if necessary

I purchased both through the origin PC app - I had brought access through origin three times for the annual membership, (2017, 2018, 2019) then steam once (2021 ish) and didn't renew - I was able to play BattleFront II by placing the app in my quick launch (so launching through windows rather than origin) but now have lost that ability and am not able to reinstall the game either now (after trying a reinstall yesterday)

I do feel a forum is a very weird way to report this (it came as the only 'recommended' way when I sought help in origin) - is there a direct contact?

Thanks

undertakeriv · Answer

@Undertakeriv to clarify - I didn't buy either of these games on steam

ea_leeuw · Answer

Hey @Undertakeriv,If you would like to receive 1-to-1 support, the best thing you can do is reaching out to the EA Live Support team via https://help.ea.com/contact-us.

tk-47777 · Answer

What about for European clients? Your only choice for support is US or Canada...

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Battlefront II and Battlefield 1 purchased but wont play after play subscription

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