Duplicates Still DONT give back CREDITS!!!

Having the same issue here.  I don't play nearly as often so my missed credits aren't in the same range as some others, probably no more than 2-3K.  Before the TLJ update it was somewhat hit and miss but all was good after the update until a couple of days ago.  I can log in and get the credits for the daily crate but the duplicate cards aren't consistently giving me credits.  Got two duplicates in a starfighter crate yesterday, no credits and one duplicte in the daily crate this morning, no credits.  Last I can remember getting credits for duplicates was after the rewards were issued after the last faction challenge completed, same time as the TLJ update.  On XB1 BTW.

@grimmace2 Yes it looks like this is recent for you. I can see a duplicate with the matching refund for you on the 16th, but not after that.

Hopefully this will help with nailing why accounts are getting put into this state. it's probably not a factor, but would you have played your game on another person's console after the 16th at any point?

@EA_David 

if it matters, I also have the bug with wrong Cards levels shown in the spawn screen.

Also, something strange occurred once to me. I was getting scrap metal for a blue duplicate instead of credits (but far after the bug has started to occur)

I made a thread on the official forums about it, but the mods just deleted it without giving me any reason. I guess they thought it was fake, howwever it was not and maybe it has something to do with it. Screenshot attached.

https://ibb.co/mtHG76

Oh, when I opened my daily crate today I was turning each card on its own, as I turned the first around (a duplicate from Luke) I received the  scrap (the usual 15 from the daily crate) and when I turned the actual scrap card around I got... well nothing anymore. I mean I got the scrap but visually they seemed to be connected with the wrong card.

Same problem XB1S here. Not receiving credits on duplicates.

It started when micro transactions were removed but it was sporadic.

Since "Last Jedi" it's every time. This really sucks. I'm out thousands.

This morning i checked it by writing down the amount $259, opening a crate, there was one duplicate for $200. Total should be $459. it was still $259. Shut game down, left console on. Couple hours later launched game, total was still $259. Shut console off, reboot, relaunch game, total still $259.

Before i was just keeping a tally in my head but now i know for sure.

I don't know if this has anything to do with it but my class levels still show anywhere from 4 to 20 levels higher in multiplayer than what they actually are in game menu. Example , Last night my assault class was 29 or 30 "can't remember" but in multiplayer i was level 49? This has been going on since launch. 

@EA_David

No, I only play on my home console.

@EA_David

Literally just bought another crate (because I wanted crafting parts), got a duplicate, said 200 credits but I received no credits.  Bought the crate, tally dropped to 1196, opened the duplicate, total stayed at 1196 all the way back to the main menu.

Thanks for the info @grimmace2. I didn't think that playing on another system was a factor, and it's good to have someone confirming it now. 

Once more, thank you to everyone who has provided details of their experience. 

I don't know if this helps but I get Error 2495 after every game as well as my duplicates not crediting.

Just confirming, i am also getting Error 2495 after online game about 85% of the time along with previous issues i posted earlier.

I've already tried moving game to external HD and even back to internal.

Anybody tried uninstalling and reinstalling game?

@WreathIronsights

Already did, Origin and the game itself neither did work.

@EA_David

Ok.... So I have uninstalled and reinstalled the game. I recorded booting it up for the first time.... you will see I still get Error 2495. I get that after every game as well.

I get credit from the actual credits and achievements and such just not duplicate. Which is alot for me because I get them in every crate,

What do you purpose we do? is there a fix in the works? Should I record every single loot box. I have a long week coming up and would like to get some card leveling done.

Any kinda of info would I'm sure quell the flames. 🙂

Regards,

Matt

https://youtu.be/PDdoi6II6jY

Two more crates last night, two green duplicates, two gray duplicates, 1200 in credits that I did not receive.  The volume of duplicates is amazing considering I really don't play that often so I'm not opening crates all that much.  I have no idea how EA is going to effectively re-implement microtransactions if people are essentially paying for empty crates.

 @bahart_03 Im also Level 50

@WreathIronsights nope, never bought chrsytals. But I opened some crates with those from the milestones.

@EA_David

Can you give us an update?  I know it might not seem like a huge deal but it's really killing the progression aspect for some of us.  Can't upgrade our cards if we don't have crafting parts, can't get (sufficient) crafting parts if we're not buying crates.  Don't want to buy crates if we're not getting credit for duplicates.  If you could let us know where things are at with our complaint, we would appreciate it.

Got a celebration crate, my second one.  I thought it was some sort of make up loot box w/ my credits.  It had 4k credits in it.  So, I don't think it is what it was as I just used my crystals from completing acheivments and didn't receive a thing back despite many duplicates.  Also opened a couple hero crates, nothing was refunded to me via duplicates.  I'm looking forward to a refund on my credits man, that's dank.  And seeing as how you've tied progression directly to the loot boxes and "scraps", it has hindered a great deal what I'd like to "progress".