Forum Discussion
@mysweetescape13
I added a couple more questions below. (# 3 & 4) Since we kind of have multiple issues that are all related, I thought I would mention specifically what I was talking about when I list my answers. Separately from the duplicates not giving us credit. I also made another video to show what happens, but the audio for some reason is all wonky. Please just turn down audio and watch the video to see what happens. I opened my daily as well as a Trooper crate and then played a game, went back to the menu to see if the errors popped up again. The important stuff is in the part before gameplay, so if you want to see it just watch the first couple minutes as it's paused there after.
https://youtu.be/fwq7S7c0YVA
- Which game did the player purchase?: Star Wars Battlefront II Elite Trooper Deluxe Edition
- When was the game purchased?: Pre-Order Pre-Beta 2017
- Did player play Beta?: Yes
- Did player play EA Access early play version?: Yes
- Was this a disc purchase or digital purchase?: Digital Purchase
- Which platform for the purchase Xbox, PS4, PC?: Xbox One
- Did this issue first occur in Beta edition 10/04/2017 - 10/09/2017 ?: No
- Did this issue first occur in Pre Release edition 11/14/2017 - 11/16/2017 ?: No
- Did this issue first occur after update 11/17/2017?: I believe the error code 2,495 & spam message"REWARDS UNLOCKED "I GIVE UP EMOTE." happened here but I am not 100% It was either the first or second week of launch.
- Did this issue first occur after Patch 0.2 11/21/2017?: See above
- Did this issue first occur after Patch 1.0.3 11/30/2017?: The no credit for duplicates happened either here or next update.
- Did this issue first occur after Patch 1.0 12/13/2017?: See above
- Did this issue first occur after Patch 1.1 01/16/2018?: This patch shows credit when opening one at a time, but once you click "B" or back out of display the credits disappear.
- How often does the event occur?: The error message & spam message as the main menu is navigated to. The duplicate issue comes up each time a crate is opened.
- Does the event occur with Daily Crates?: Yes
- Does the event occur with Hero Crates?: Yes
- Does the event occur with Starfighter Crates?: Have not checked
- Does the event occur with Trooper Crates?: Yes
- Does the event occur with any other Crates?: Yes, FINN crate received no dupe credit.
Cheers
Paodok
My contact information:
Xbox Id: Rogue Guero
EA id: TheRogueSquirrel
Youtube: Star Wars Insiders
Kudos! @Paodok that is even better! There is "NO" reason why this issue is not being elevated to EA's developers attention. When they, the "developers" have enough time to weaken "Epic" "Rare" Star Cards from the latest update that were either provided by "earned" crates or crafted by us.
- 8 years ago
@mysweetescape13Thanks and to get our squeaky wheel to sound louder I tweeted to EA, StarWars, and everyone I could think of attached to the franchise!
https://twitter.com/InsidersSW/status/954085933564837888Tweet Tweet
https://twitter.com/InsidersSW/status - 8 years ago
@EA_Atic, @EA_Alex, @EA_David
Hey everyone, if we can use our combined strength, maybe this will get noticed. EA please watch.
I created a video today that shows six different kinds of crates opening. Even though I didn't want to open a Trooper crate, I thought it best to make sure you guys (EA Programmers) had examples of each separate crate. So please EA reps send this to your programmers or someone who will be able to figure why the crates somehow act differently.
Six different crates opened and how each seems to act differently when opened.
Here is a previous video that shows misc crates opening this should be pre-patch.
No Sound - Video misc crates examples
Here is a previous video that shows Error Code 2,495 and the spam message "duplicate item received "I give up" emote." - This is pre-patch.
Error Code 2495 VID
I also Tweeted this at EA, StarWars, and everyone I could think of to get them to notice us.
https://twitter.com/InsidersSW/status/954085933564837888Tweet Tweet
https://twitter.com/InsidersSW/status/954085933564837
Cheers
Paodok
My contact information:
Xbox Id: Paodok EA id: TheRogueSquirrel Youtube: Star Wars Insiders - Anonymous8 years ago
In a non-related issue, my crystal pack post seems to not make it to the main board? or invisible to the entire topic.. after submitting twice.
- 8 years ago
@mysweetescape13I went to your profile and didn't see the post about crystals. Let me know what you mean about that post. Did it get removed?
- Anonymous8 years ago
@Paodok goto the url from the post prior to yours or Target still selling Crystal Pack 2100 for $ 19.99 click this link here. Yes it does not show up in my profile, but it did show as a # of posts, but it is not showing up on https://answers.ea.com/t5/Game-Information/bd-p/star-wars-battlefront-ii-game-info-en
- 8 years ago
@mysweetescape13Hmm, it gives me this message when I click on it.
You either have to log in or need permission to see this page.Think that's a mistake?- If you're already logged in but still having trouble, check out this forum. Tell us what's happening and let us know which page you were trying to get to.
I won't make you rehash it, I will just try and find it on my own. Check out this silly response from EA...
- If you're already logged in but still having trouble, check out this forum. Tell us what's happening and let us know which page you were trying to get to.
- Anonymous8 years ago
@Paodok Thanks! With the "third" attempt, it was finally posted although the title header was re-worded.
- 8 years ago
Bump for the new peeps recognizing the issue. Let's unite our complaints so we can get a resolution.
- Anonymous8 years agoI fixed it! Yeah! Yes gamers who read this now, Yes in the affirmative I fixed the issue, or rather it does not occur with what I did.
But the fix is unbelievable and it is absolutely ridiculous! I don’t want you to take my word for it, but try it out yourself. I cannot offer any guarantee even if it amuses EA that this “duplicate” bug is only happening to a very select few, say 1%
In order to fix this issue I have a lot of experience in Information Technology troubleshooting issues. And out of the reported 882K units sold, the persons that are mostly affected are Star Wars Battlefront Ii Elite Trooper Deluxe Edition. Why? Because we received the game first November 14th 2017.
And even though I have some optimism, I am also a “realist” and honestly the EA I know is not going to fix this issue.
I will explain in detail later. - 8 years agoWhat?? More, how??
- 8 years ago
I would be very happy if you could explain how you got the issue fixed! Curious if it has anything to do with the "quick equip" option with the star cards. I didn't start to notice the dup credits issue until I "Quick equipped" a card. And by that I mean I never noticed it before I quick equipped but I did notice at some point after. I have tried several variations of doing it again to see if I could fix it myself but no luck. Waiting with baited breath!
- 8 years ago
@mysweetescape13 Oh GOD I hope whatever it is it is something we can all do. I would be fine in waiting for the credits I am owed which has to be in the 50-75K range by now. I have roughly 75K that I have been sitting on waiting for this issue to be resolved. I still hope that they still fix it because once the other people who purchased the Elite Tropper Edition hit Level 50, they will have another huge group of unhappy SWB2 peeps losing their minds!
Ugh, I am still just sick to my stomach about all of this. - 8 years ago
Counting eight (8) threads on the FIRST PAGE of this board about this topic at the time of writing! EA fix this issue!
- 8 years ago
For additional puzzle pieces, daily crate today had a duplicate, showed the credits in the crate screen but disappeared at the main screen. This aspect has been changing daily. Only thing not changing is not getting credits for my duplicates!
- Anonymous8 years ago
Okay Ladies and Gentlemen,
Here is a solution, not likable by any means. It is actually a terrible solution! It is because of EA and its ridiculous lack of urgency, and lack of any respect to those having issues. They have only cared about the bottom line, "SHAREHOLDERS". But it does actually work, just resorting to this level is absurd due to the fragrant disregard of EA and its incompetence.
Anyways, here is my fix, and it WORKS, for Xbox Users only! I thought this was a profile issue, but it isn't. At least I felt this was very doubtful. But this fix negates having any progress with Star Wars Battlefront II thus no duplicates
Step One Create a New eMail address from whatever provider you wish, or domain if preferable.
Step Two Create a New Microsoft Live Account from url Microsoft
Step Three after creating a new Microsoft Live Account, sign into your Xbox with the new email address and password created.
Step Four Link this new Microsoft Live Account with EA, register url Electronic Arts
Step Five Now Insert your game disk. If digital, well I have not tried that but it should still work. If needed sign into your Xbox with your primary profile.
Step Six Execute Star Wars Battlefront II, Sign into the Star Wars Battlefront II EA Prompt, accepting terms. If this works you should be able to start playing immediately.
Step Seven Play and Unpack crates earned. And hopefully your results are the same as mine. Again this isn't the best ideal solution. EA cannot reset your game profile, Microsoft cannot alter your Microsoft Live account profile.
But the worst part of it is starting over from scratch. - 8 years agoI don’t understand, starting over? But it looks like you have a lot of credits for just starting over. And idk about changing id’s and such. If we do get our credits back, you might miss out. Just saying. I’m going to sit on mine. 85k now. I’ve tried everything on the PS4, deleted all game files (that clears all of your arcade levels btw, lol, you keep all milestones tho). Reinstalled the game. Removed all starcards, then opened crates. No go. I don’t even open daily crates anymore.
- Anonymous8 years agoI have both profiles.. and I didn’t delete anything! So please do not delete anything. So I can play with both profiles on the same xbox, using the primary signed in, I can play all the games I purchased. But mainly just using the secondary to solve the mystery of duplicate credits.
Now I know it’s profile specific with Elite Trooper Version, at least in my end. I am still waiting for the fix, so perhaps my secondary will be at the same level when that happens. - 8 years ago
@mysweetescape13 Thank you for sharing your solution. I do appreciate you working so hard to do this and letting us know. I am not sure I can walk away from my level 50 account with so many cards attached to heroes, villains, vehicles, etc. I know I wouldn't be as pissed off having the issue each day, and I may just do this as a temporary solution until EA actually fixes this issue. I was playing today when I spoke to someone within my party who said they had this issue. Its the first time anyone in my immediate circle of contacts has said they have it too. There's only started this week, so I wonder if there is something attached to the leveling up of the account? Either way, people far smarter than me will probably fix this.
- Pao - 8 years ago
I had a question for everyone about today when they first logged in. I had a random Trooper Crate just sitting in there. I wondered if maybe it was something to do with me being so reluctant to open one in my video, but that would be crazy if someone was able to just throw one in along with my daily. Did anyone else have that? I guess it could be something to do with the last Jedi thing. I picked the Resistance and the First Order won, so maybe it was an "attaBoy" prize.
- 8 years ago
So sad that you had to resort to this.
- 8 years ago
I am on PS4 but no way I am starting over, I have put hundreds of hours in and am sitting on 130k credits....... I just hit 50 and platinumed the game. There is really no point in me playing anymore because I cant progress any cards. I guess I wait for Tuesday.
- 8 years ago
Isn't that trooper crate from your daily challenge? We just had a daily challenge that requires playing three Galactic Assault matches. The reward was a trooper crate.