Duplicates Still DONT give back CREDITS!!!

@mysweetescape13

Just read your original post. It's a shame this issue takes so long.

So many players now.....some of them for almost two months.

Gave your original post XP and placed a comment. Maybe it shows up again in the list on the forum to get the attention of the EA developers.

I just brought this issue up once again in the live chat. According to the game advisor, a fix should be coming next week.

@grimmace2, "I was always a bit confused as to how a client side patch was going to remedy the situation."

I think the plan would have been for the new update to 1, fix whatever happens on the crate opening screen that doesn't properly process a duplicate, and 2, automate the cleanup of that duplicate data at that time.  It's sort of sensible to put in a permanent fix there, checking every crate.  Since that failed, it's way past time for the backup plan.

Here's what I think this bug is about.  If you look at my Rocket Jumper, the collection screen says 10, his load-in screen says 24 when I play jetpack cargo.  I think that means he has 10 distinct card levels, and 14 more duplicate cards in his data set.  There's some logic confounded by the mismatch.  One check says "oh, duplicate, say so the screen" and some other problem in the collection management adds it to your set anyways.  How can those opposite results happen?  If the logic crashes completely - some overflow of the check loop because it expects to look at 24 cards and only gets 10 distinct ones in the array - then the default error state of each behavior may actually be different based on how it calls those checks.  (and remember this involves emotes, weapons, poses, etc, so it's probably even more complex logic than I'm stating.)

So if it's a vicious cycle of having a duplicate crashes the crate screen, how does that cycle start?  Could be because of more than one copy of a card in a single crate - the odds are actually not that terrible if you purchase 100+ crates.  If I had to bet, I'd suspect it's something outside the crate opening system itself that didn't catch a duplicate, like awards from milestones vs already having a gun from a crate.  The most likely cause might be the crafting screen - the card you're crafting is obviously not a duplicate, but if that's the Officer's 20th card and trips a "rewards unlocked" emote that was already dropped out of a crate, did anyone think to validate it on that screen?  This would not occur too often if people ramped up card level quickly before the odds of those emotes in a crate, but could keep happening at level 50 because of the sheer number of heroes you might level up later.

but I digress.  The point is that @EA_Davidcan see the corrupt data.  The update on monday was supposed to edit that data.  The developers should be able to do that edit right now.  Sure it still needs the patch later, it might even continue to break for more people before then.  For now, though, I'd like my 3 months of backlogged credits (with interest) while they sort the rest out!

So I'm pretty sure they know it's happening at this point, efforts in documenting videos would seem to be stating the obvious.  I think our efforts should be in asking "if you can see our bad data why can't you give me the credits right now?"