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Anonymous's avatar
Anonymous
8 years ago
Solved

error 524, sub account on Xbox live not connecting to the online multiplayer

Can EA please provide an update on when they will allow sub accounts to play Battlefront 2 online? There are probably more children playing this game than adults. My son got it for his 12th birthday to play with his friends and cannot seem to access the multiplayer online due to his account being a sub account under my name. PLEASE FIX THIS. PLEASE RESPOND TO THE PEOPLE WHO ARE ASKING FOR HELP!!!! I have 6 children all with their own sub accounts and buying a brand new game at 64$ just to not be able to access the most enjoyable part of the game is complete and utter bs.

65 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    I am currently on my sons EA account as this is not my account. Was only using his to try and link his EA account to Xbox Live account since I used the same email address to sign him up on EA website
  • Anonymous's avatar
    Anonymous
    8 years ago

    I've gone so far as to remove all security from my son's Xbox account to see if he can sign in, all to no avail.  

    I can sign in no problem. When he tries to sign in, he gets the following message:

    "Sorry, this account is not able to play online. See ea.com/unable-to-connect for more information.  Error = 524"

    Of course, nothing on the link helps solve the issue.

    Both he and I are quite irate.  Another botched launched, EA.  Well done.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @EJBaskets May I ask how old your son is? 

    The issue you are seeing could be in relation to the COPPA law which is a law that does not make it possible for underage children to access the online aspect of many titles. Your children will be able to play certain parts of the game such as single player and offline content, which you can set up by following the instructions here: https://help.ea.com/en-us/help/account/give-your-child-access-to-games-on-their-child-account

  • Anonymous's avatar
    Anonymous
    8 years ago
    He’s 13, but I don’t think that’s the issue. He is able to play the original battlefront online. He can play Madden 16 and 17 online. He can play NBA live online. He can play need for speed online. He even played the battlefront 2 multiplayer beta online.

    The simple question is, what is error 524? Why is there any guessing as to what the problem is? It’s spelled out as 524. That’s not a randomly generated number. It’s the same error code every time he tries to connect. What does 524 correspond to? What error is that? The whole point of error codes is to debug a faulty process.

    So tell me what error 524 means.
  • Anonymous's avatar
    Anonymous
    8 years ago

    I should point out that I posted my question, above, under my son's account, EJBaskets.  

    Please provide some feedback on this issue.  We are both quite frustrated at this point.

  • Anonymous's avatar
    Anonymous
    8 years ago

    Just found out this doozy of a rule also. EA seemingly have a stringent policy with regards to child accounts and online multiplayer (However this doesn't seem to be the case with Plants v Zombies 2). I have linked this page from the Battlefront 1 EA Forum.

    Seems like EA are getting very proficient in disappointing their player base of late. They do listen however, so hopefully this may change also. Anyway, here's: the link:

    https://answers.ea.com/t5/Technical-Issues/Child-Account-with-Battlefront/td-p/4862120

  • Anonymous's avatar
    Anonymous
    8 years ago
    I understand the age limit thing, but it doesn’t explain how, being 13, he can play ever other EA title online, including the Battlefield 2 multiplayer beta.

    Have you guys at EA figured out what your Error 524 means yet?

    How ‘bout now?

    Maybe you need to call someone?

    Will we get an answer before Battlefield 3 comes out?
  • Anonymous's avatar
    Anonymous
    8 years ago
    Have same issue. My account works fine. Both of my kids sub accounts and theirs do not even though it did for first SW Battlefront game. I spent hours chatting with Xbox today. They walked me making Xbox is listed as home, privacy was ok, log out gamer tags, log back in, etc. No luck. Chatted with EA about it for 2 hours. They kept pointing finger back to Xbox. Both of my kids have permission in Xbox and are listed as over 16 in EA. Not sure what else is missing. Very, very frustrating. It’s as if the only fix is to have 3 separate Xbox Gold accounts.
  • Anonymous's avatar
    Anonymous
    8 years ago

    Also having this problem. The game is not very interesting without online play. How do we fix the 524 error and let my son play? 

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