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elchupacabro24's avatar
elchupacabro24
5 years ago
Solved

Error Code 0x887A0006 on Star Wars Battlefront II

I just downloaded and installed Star Wars Battlefront II and I can't get more than one game in without it crashing. Sometimes it crashes immediately upon starting the application, while other times I can get about half way through a game. I have tried repairing the game on Origin, reinstalling the game, reinstalling origin, updating my graphics card driver to the latest version and updating my OS all without any luck. 

I saw a similar post here, but the solution used there no longer applies since the game now automatically disables DirectX12. I attached a text file version of the crash dump and a dxdiag for my computer. Any help would be greatly appreciated!

  • EA_Atic's avatar
    EA_Atic
    5 years ago
    @elchupacabro24 could try and older GPU drivers and see if that helps.

    Have you had a look on bios updates since you goth that CPU? Don't touch bios unless you know what you are doing.

    /Atic

8 Replies

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago
    Hello there, @elchupacabro24 Thanks for the deatils!

    When you update the GPU drivers did just do an update or did you do a clean update?

    /Atic
  • elchupacabro24's avatar
    elchupacabro24
    5 years ago
    @EA_Atic I used DDU to uninstall the driver and old drivers for a graphics card I used to have and then installed the latest one if that's what you mean
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago

    @elchupacabro24 Yes. Okay thanks! 🙂

    Looking at that error code it is something with the GPU drivers is there anything overclocked in the PC?

    Can you run Origin and SWBF2 as Admin. Is your Windows account admin for that PC? 


    /Atic

  • elchupacabro24's avatar
    elchupacabro24
    5 years ago
    @EA_Atic I tried running both Origin and the game as an admin, and it still crashed. I didn't overclock my GPU but I also tried underclocking it without any luck.
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago
    @elchupacabro24 could try and older GPU drivers and see if that helps.

    Have you had a look on bios updates since you goth that CPU? Don't touch bios unless you know what you are doing.

    /Atic
  • JuniorEddn18's avatar
    JuniorEddn18
    5 years ago

    me too, I have the problem tha I am Playing the game at 60FPS all very good,no crashes, no bugs, all very well, but when I'm playing suddenly the game closes and I get that error (sometimes the screen freezes before closing the game for about 3 seconds then it closes as if nothing happened and it doesn't give no error message) I found a CrashDump file in the documents folder but the error it gives me is this:


    Dump Summary
    ------------
    Dump File: CrashDump_2021.01.05_12.14.33.038.mdmp : C:\Users\JuniorDevAwesome\Documents\STAR WARS Battlefront II\CrashDumps\CrashDump_2021.01.05_12.14.33.038.mdmp
    Last Write Time: 5/1/2021 12:14:33 p. m.
    Process Name: starwarsbattlefrontii.exe : E:\Games\STAR WARS Battlefront II\starwarsbattlefrontii.exe
    Process Architecture: x64
    Exception Code: 0x887A0006
    Exception Information:
    Heap Information: Not Present

    System Information
    ------------------
    OS Version: 10.0.19042
    CLR Version(s):

    Modules
    -------
    Module Name Module Path Module Version
    ----------- ----------- --------------
    starwarsbattlefrontii.exe E:\Games\STAR WARS Battlefront II\starwarsbattlefrontii.exe 1.0.0.0
    ntdll.dll C:\Windows\System32\ntdll.dll 6.2.19041.662
    kernel32.dll C:\Windows\System32\kernel32.dll 6.2.19041.662
    KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 6.2.19041.662
    apphelp.dll C:\Windows\System32\apphelp.dll 6.2.19041.572
    AcLayers.dll C:\Windows\System32\AcLayers.dll 6.2.19041.662
    msvcrt.dll C:\Windows\System32\msvcrt.dll 7.0.19041.546
    user32.dll C:\Windows\System32\user32.dll 6.2.19041.685
    win32u.dll C:\Windows\System32\win32u.dll 6.2.19041.662
    gdi32.dll C:\Windows\System32\gdi32.dll 6.2.19041.685
    gdi32full.dll C:\Windows\System32\gdi32full.dll 6.2.19041.685
    msvcp_win.dll C:\Windows\System32\msvcp_win.dll 6.2.19041.546
    ucrtbase.dll C:\Windows\System32\ucrtbase.dll 6.2.19041.546
    shlwapi.dll C:\Windows\System32\shlwapi.dll 6.2.19041.546
    advapi32.dll C:\Windows\System32\advapi32.dll 6.2.19041.610
    sechost.dll C:\Windows\System32\sechost.dll 6.2.19041.662
    rpcrt4.dll C:\Windows\System32\rpcrt4.dll 6.2.19041.662
    sfc.dll C:\Windows\System32\sfc.dll 6.2.19041.546
    winspool.drv C:\Windows\System32\winspool.drv 6.2.19041.546
    sfc_os.dll C:\Windows\System32\sfc_os.dll 6.2.19041.546
    SortWindows61.dll C:\Windows\System32\SortWindows61.dll 6.2.19041.1
    imm32.dll C:\Windows\System32\imm32.dll 6.2.19041.546
    ole32.dll C:\Windows\System32\ole32.dll 6.2.19041.546
    combase.dll C:\Windows\System32\combase.dll 6.2.19041.662
    msvcp140.dll C:\Windows\System32\msvcp140.dll 14.28.29325.2
    shell32.dll C:\Windows\System32\shell32.dll 6.2.19041.662
    dbghelp.dll C:\Windows\System32\dbghelp.dll 6.2.19041.488
    ws2_32.dll C:\Windows\System32\ws2_32.dll 6.2.19041.546
    VCRUNTIME140.dll C:\Windows\System32\VCRUNTIME140.dll 14.28.29325.2
    VCRUNTIME140_1.dll C:\Windows\System32\VCRUNTIME140_1.dll 14.28.29325.2
    denuvo64.dll E:\Games\STAR WARS Battlefront II\denuvo64.dll 0.0.0.0
    wtsapi32.dll C:\Windows\System32\wtsapi32.dll 6.2.19041.546
    OrangeEmu64.dll E:\Games\STAR WARS Battlefront II\OrangeEmu64.dll 1.0.0.4
    mswsock.dll C:\Windows\System32\mswsock.dll 6.2.19041.546
    windows.storage.dll C:\Windows\System32\windows.storage.dll 6.2.19041.662
    wldp.dll C:\Windows\System32\wldp.dll 6.2.19041.662
    SHCore.dll C:\Windows\System32\SHCore.dll 6.2.19041.662
    IPHLPAPI.DLL C:\Windows\System32\IPHLPAPI.DLL 6.2.19041.546
    nsi.dll C:\Windows\System32\nsi.dll 6.2.19041.610
    dinput8.dll C:\Windows\System32\dinput8.dll 6.2.19041.1
    GFSDK_Aftermath_Lib.x64.dll E:\Games\STAR WARS Battlefront II\GFSDK_Aftermath_Lib.x64.dll 0.0.0.0
    mfplat.dll C:\Windows\System32\mfplat.dll 6.2.19041.546
    cfgmgr32.dll C:\Windows\System32\cfgmgr32.dll 6.2.19041.546
    kernel.appcore.dll C:\Windows\System32\kernel.appcore.dll 6.2.19041.546
    bcryptPrimitives.dll C:\Windows\System32\bcryptPrimitives.dll 6.2.19041.662
    RTWorkQ.dll C:\Windows\System32\RTWorkQ.dll 6.2.19041.546
    oleaut32.dll C:\Windows\System32\oleaut32.dll 6.2.19041.546
    psapi.dll C:\Windows\System32\psapi.dll 6.2.19041.546
    usp10.dll C:\Windows\System32\usp10.dll 6.2.19041.546
    version.dll C:\Windows\System32\version.dll 6.2.19041.546
    winmm.dll C:\Windows\System32\winmm.dll 6.2.19041.546
    amd_ags_x64.dll E:\Games\STAR WARS Battlefront II\amd_ags_x64.dll 5.1.1.0
    bcrypt.dll C:\Windows\System32\bcrypt.dll 6.2.19041.662
    d3d11.dll C:\Windows\System32\d3d11.dll 6.2.19041.546
    dxgi.dll C:\Windows\System32\dxgi.dll 6.2.19041.546
    dbgcore.dll C:\Windows\System32\dbgcore.dll 6.2.19041.546
    dwmapi.dll C:\Windows\System32\dwmapi.dll 6.2.19041.546
    urlmon.dll C:\Windows\System32\urlmon.dll 11.0.19041.610
    iertutil.dll C:\Windows\System32\iertutil.dll 11.0.19041.630
    inputhost.dll C:\Windows\System32\inputhost.dll 6.2.19041.662
    CoreUIComponents.dll C:\Windows\System32\CoreUIComponents.dll 6.2.19041.546
    WinTypes.dll C:\Windows\System32\WinTypes.dll 6.2.19041.662
    CoreMessaging.dll C:\Windows\System32\CoreMessaging.dll 6.2.19041.610
    propsys.dll C:\Windows\System32\propsys.dll 7.0.19041.546
    ntmarta.dll C:\Windows\System32\ntmarta.dll 6.2.19041.546
    uxtheme.dll C:\Windows\System32\uxtheme.dll 6.2.19041.610
    Engine.BuildInfo.dll E:\Games\STAR WARS Battlefront II\Engine.BuildInfo.dll 0.0.0.0
    profapi.dll C:\Windows\System32\profapi.dll 6.2.19041.546
    AnselSDK64.dll E:\Games\STAR WARS Battlefront II\AnselSDK64.dll 1.5.427.0
    D3D12.dll C:\Windows\System32\D3D12.dll 6.2.19041.546
    nvapi64.dll C:\Windows\System32\nvapi64.dll 25.21.14.2531
    setupapi.dll C:\Windows\System32\setupapi.dll 6.2.19041.546
    crypt32.dll C:\Windows\System32\crypt32.dll 6.2.19041.546
    wintrust.dll C:\Windows\System32\wintrust.dll 6.2.19041.662
    msasn1.dll C:\Windows\System32\msasn1.dll 6.2.19041.546
    imagehlp.dll C:\Windows\System32\imagehlp.dll 6.2.19041.546
    cryptsp.dll C:\Windows\System32\cryptsp.dll 6.2.19041.546
    rsaenh.dll C:\Windows\System32\rsaenh.dll 6.2.19041.546
    CRYPTBASE.dll C:\Windows\System32\CRYPTBASE.dll 6.2.19041.546
    nvspcap64.dll C:\Windows\System32\nvspcap64.dll 3.20.5.70
    nvldumdx.dll C:\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_94587a88187d4f70\nvldumdx.dll 25.21.14.2531
    nvwgf2umx.dll C:\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_94587a88187d4f70\nvwgf2umx.dll 25.21.14.2531
    NvCamera64.dll C:\Program Files\NVIDIA Corporation\Ansel\Tools\NvCamera64.dll 7.0.505.0
    wininet.dll C:\Windows\System32\wininet.dll 11.0.19041.546
    hid.dll C:\Windows\System32\hid.dll 6.2.19041.546
    XINPUT9_1_0.dll C:\Windows\System32\XINPUT9_1_0.dll 6.2.19041.1
    WindowsCodecs.dll C:\Windows\System32\WindowsCodecs.dll 6.2.19041.546
    DXCore.dll C:\Windows\System32\DXCore.dll 6.2.19041.546
    d3dcompiler_47_64.dll C:\Program Files\NVIDIA Corporation\Ansel\Tools\d3dcompiler_47_64.dll 6.3.9600.16384
    nvcuda.dll C:\Windows\System32\nvcuda.dll 25.21.14.2531
    nvfatbinaryLoader.dll C:\Windows\System32\nvfatbinaryLoader.dll 25.21.14.2531
    DWrite.dll C:\Windows\System32\DWrite.dll 6.2.19041.546
    GFSDK_ShadowLib_DX11.win64.dll E:\Games\STAR WARS Battlefront II\GFSDK_ShadowLib_DX11.win64.dll 0.0.0.0
    xinput1_4.dll C:\Windows\System32\xinput1_4.dll 6.2.19041.1
    devobj.dll C:\Windows\System32\devobj.dll 6.2.19041.546
    sspicli.dll C:\Windows\System32\sspicli.dll 6.2.19041.662
    userenv.dll C:\Windows\System32\userenv.dll 6.2.19041.572
    msctf.dll C:\Windows\System32\msctf.dll 6.2.19041.662
    winsta.dll C:\Windows\System32\winsta.dll 6.2.19041.546
    clbcatq.dll C:\Windows\System32\clbcatq.dll 2001.12.10941.16384
    MMDevAPI.dll C:\Windows\System32\MMDevAPI.dll 6.2.19041.546
    AudioSes.dll C:\Windows\System32\AudioSes.dll 6.2.19041.662
    powrprof.dll C:\Windows\System32\powrprof.dll 6.2.19041.546
    umpdc.dll C:\Windows\System32\umpdc.dll 0.0.0.0
    resourcepolicyclient.dll C:\Windows\System32\resourcepolicyclient.dll 6.2.19041.546
    TextShaping.dll C:\Windows\System32\TextShaping.dll 0.0.0.0

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago
    @JuniorEddn18 Have you reinstall the GPU drivers and tried older GPU drivers to see if it also happens there?

    /Atic

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