I can not go online it keeps on saying Error 721 can anyone help

Just got off the phone with EA Tech Support and the have provided me with the below instructions.CLEAR ALTERNATE MAC ADDRESS1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.4. Once the brick is Orange, start your console.DELETE CLOUD SAVES1. On Home, pull the right trigger, and then press A to open My games and apps.2. Highlight the game, press the Menu button on your controller, and then select Manage game.3. Scroll to the right, highlight the saved data for your gamertag under Saved Data, and then press A on your controller.4. Choose Delete everywhere.5. Restart ConsoleCLEAR PERSISTENT STORAGEIf console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect.Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times.POWERCYCLE XBOX ONEFollow these steps to power cycle your Xbox One Console:1. While the console is on, press and hold the console's Xbox button for 5 seconds.2. The console will power down.3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.CHANGE PRIVACY SETTINGS1. From the Home Screen, using the controller scroll left to the navigation pane.2. Scroll down to Settings Icon.3. In the Setting menu scroll down to Account.4. Under Account, select Family.5. Enter the password or passkey.6. Select the account that you want to update.7. Select the category of settings you want to update, such as Privacy & online safety.8. Select the Adult defaults.9. Toggle back to Child defaults and then finally back to Adult defaults once more.10. Powercyle the console to complete the troubleshooting.

I am getting same error. 721. It won't let me connect to EA servers. Puts me in offline mode. I play the PC version.

since at least 3 or 4 hours ago can't connect to origin at first... now I can connect to origin but when I tried to connect in battlefront II... ERROR 721 says something like its unable to connect to EA servers...

I've found the answer. You should check your IP version. I've changed it from IPv6 to IPv4, and now everything is OK 🙂

Force closing the game, then restarting has worked every time for me. (Four times since launch.)

Error code 721 | EA Forums

94 Replies

Anonymous
8 years ago
No. I have never had the beta. Still getting error code 721.
Anonymous
8 years ago
since at least 3 or 4 hours ago can't connect to origin at first... now I can connect to origin but when I tried to connect in battlefront II... ERROR 721 says something like its unable to connect to EA servers...
Anonymous
8 years ago
how we get it for PS4
Anonymous
8 years ago
I am getting same error. 721. It won't let me connect to EA servers. Puts me in offline mode. I play the PC version.
Anonymous
8 years ago
When I launch the game it's in offline mode, error code 721 and I've been trying for an hour! I could deal with the lag but not with servers down completely. This BS has to stop EA!
HumanBazooka19
8 years ago
Same, I'm on PC, couldn't log in to Origin and now error 721, nothing works.
Anonymous
8 years ago
e same Problem DONE EVERYTHING recommended to fix Still NO online this is Bull *
Anonymous
8 years ago
same error...
...Help us EA ....
..... your our only hope......
Ayyildiz_MGeniu
8 years ago
The login servers are not accessible. Therefore the game turns to offline mode and the profile data can not be loaded. I think this issue is related to origin error some hours ago, where you was only able to login in origin in offline mode.
BulletMagnetEd
8 years ago
Me too. Same exact thing in NY, USA 1923 ET

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Error code 721

94 Replies

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