Forum Discussion

Anonymous

8 years ago

Figured out why I’m not getting credits for duplicates

Product: Star Wars Battlefront II
Platform:Sony Playstation 4
What is your issue related to? In-Game Store & Crates
Summarize your bug Please see the full description below. Basically the issue where credits don’t pay out for duplicates is tied to the issue where the game shows you as having higher star card levels for classes while in a MP match.
What is your gamertag/PSN ID/EA Account name? ZekeStarkiller
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? NA
What time did you see the bug? (HH:MM AM/PM) NA
In what game mode did the bug occur? Blast
What is your time zone? PST - GMT - 8:00
Steps: How can we find the bug ourselves? Please see full description below.
What happens when the bug occurs? Please see full description below.
What do you expect to see? I expect to get credits for duplicates and for my MP card levels to display the correct amount shown in Arcade and Collections.
Please select your region North America
AMD or Nvidia Model Number NA

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Ever since the Nov 30 patch (Patch 1.03) I have not been given any credits for duplicate cards received in loot crates. I believe, after some in-game testing, that this is tied to the other current bug that shows that I have higher star card levels for my classes/heroes while in a multiplayer match. In Arcade and the collection screen, my current card levels for everything are accurate but not while in MP. Everything is higher than it should be in MP and gets higher every time I open a crate and get a star card of any tier (duplicate or upgrade or new). They always increase by the number of tier I get in the crate. For example: my current level with Chewbacca is 14. I opened a crate today (Dec 24) and got a duplicate level 1 card for him and didn’t get the 200 credits for it. Instead his card level in MP increased from 16 to 17. It was already at 16 from previous crates openings and receiving cards for him... So what I think is happening is that the game thinks my card level is increasing since it increases in MP matches (even though it works perfectly in the collection screen and Arcade) so it doesn’t think I’m getting duplicates which is why it doesn’t pay out anything. So currently almost every class and hero has a higher level in MP matches than it should. At this rate, if I were to continue to buy crates, my card levels would continue to increase possibly to infinity lol. (I have stopped buying crates because it’s seriously broken right now.) I hope this information helps the devs and please PM me if you need more information or a better explanation of my situation. Thanks so much! Additional info: I preordered the deluxe edition of this game through the PS Store around the time preorders first became available (June?). Also I did buy the starter pack for $15 before the option to buy crystals and the starter pack was removed. Another example: today (Dec 24) was the first day since this issue started that I got a card for my fighter class in a crate (the “Obliterate the Annoyance” Starfighter Booster Crate). Here is what happened: I got a level 2 card in the crate, it was an upgrade. So as expected my fighter card level increased from 12 to 13. But in MP it increased from 12 to 14 because it counted both levels (tiers) as it always does with this bug. TL;DR For a general example: if I was to get a duplicate level 3 card for any class/hero, my card level in Collection/Arcade wouldn’t increase, my card level would increase by 3 in MP matches, and I wouldn’t get the 600 credits expected (which I believe is because of it being bugged and increasing my level shown in MP matches).

16 Replies

grimmace2
8 years ago
Awesome analysis @ZekeStarkiller! Hopefully this gets the devs off their butts and we can finally get this fixed!
Rottingface
8 years ago
Yeah, I've got the same problem.....
Wish they'd fix this.
Also check out this thread on it, loads of people have the same thing:
https://answers.ea.com/t5/Bug-Reports/Duplicates-Still-DONT-give-back-CREDITS/td-p/6484674/page/11
EA_David
Community Admin
8 years ago
@ZekeStarkiller Thanks for the post, and very well spotted.

From what we've been able to see these are definitely related, and what's happening is the duplicates are getting added to your card inventory instead of getting turned to credits.

When the game checks your card inventory for your class rank it counts all of them, including the duplicates, leading to the inflated number.

The studio are aware of the issue and hopefully we'll have an update soon.
Anonymous
8 years ago
Ok @EA_David but I just hope the studio is aware that it’s not just duplicates that are inflating the values. It’s any and every card receiving scenario that inflates the MP card values. (Duplicate, new or upgrade)
BulletMagnetEd
8 years ago
Does this only affect PS4s or PCs as well. And no, I hadn’t noticed it because I don’t know all my card scores. Here’s a reason to write up a spreadsheet to track them though!
EA_David
Community Admin
8 years ago
@BulletMagnetEd Yes, this seems to affect a relatively small number of seemingly-random users on each platform.

@ZekeStarkiller Yep, legitimate card gains that should be increasing the class level will also add onto the illegitimate levels from the issue.

Cheers
BulletMagnetEd
8 years ago
Okay thanks. Something to check later!
grimmace2
8 years ago
@EA_David
I suggested this on the other thread:
https://answers.ea.com/t5/Bug-Reports/Duplicates-Still-DONT-give-back-CREDITS/m-p/6547474/highlight/false#M3978
"With this info, it seems like there should be a way to easily discern which cards are the dups and issue credits accordingly? If players are doing it with Excel spreadsheets, EA should be able to evaluate much more easily since you have access to the source data. Obviously EA is not going to start blanket issuing millions of credits but there could be a legit and fair way to credit appropriately. First step would be to actually correct the issue as to why the dups are not being credited. Second would be to run a simple check sum evaluation of the card inventories, all the duplicates would be noted, transferred from the collection inventories to a "duplicate crate" that the player opens again. If the issue has been corrected properly, the entire crate of duplicates would now issue credits for each card. No one has to go back and check the logs for each player, the algorithm looks at each players collection on boot and automatically fixes everything. Hopefully you guys are way ahead of this but given your scenario, it should be a simple fix."
Anonymous
8 years ago
@EA_David what I mean is that if I get a lvl 2 card for example that is an upgrade I expect my card level for that class/hero to only increase by one because the first tier I already had (by definition of upgrade) but what is happening is that it is adding two levels instead of just one in this instance...
EA_David
Community Admin
8 years ago
@ZekeStarkiller Yep!

If I understand the system correctly, when you upgrade the older card should be quietly invalidated/discarded, and this doesn't seem to be happening to those affected.