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viniciuszoio's avatar
viniciuszoio
6 years ago

Flickering screen and lost progress

Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? General
Summarize your bug After I logged on earlier this day, my screen during the game starter flickering heavily when changing menus. Besides, I have lost all my single player progress, and apparently, lost most of my credits earned earlier today. I've also notice that my keybindings and other general configurations were also lost. The game was working fine a few days ago.
What is your gamertag/PSN ID/EA Account name? ViniciusZoio
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 05/10/2019
What time did you see the bug? (HH:MM AM/PM) 08:00 am
In what game mode did the bug occur? Arcade Mode
What is your time zone? AGT (BET) - GMT - 3:00
Steps: How can we find the bug ourselves? I have no idea. I just logged on and the quickly noticed the flickering screen. I noticed my erased progress not ong after.
What happens when the bug occurs? I am still able to play, somewhat. When entering a match, screen will flicker to black heavily, but soon stabilizes (as long as I don't access in-game menus). This has been observed both in single-player and multi-player modes. My single-player progress however, seems entirely lost (achievements, credits, and such). All the credits I earned earlier this day also seemed lost when I logged later in the night.
What do you expect to see? The same, stable game I was playing for the last weeks! XD
Please select your region South America
AMD or Nvidia Model Number

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Logged earlier this day to heavy screen flickering during the menus.

Soon noticed I had lost all my single player progress (achievements and such), and my keybinding configurations.

Managed to play some games (arcade and multiplayer), even though they all started with heavy screen flickering to black (they stabilize after a minute or so).

However, when logging later the day, I noticed I have lost the credits earned earlier this day.

I have no idea what prompted the bug, since I have not made any modification to my software/hardware. Additionally, it would seem strange that any problem on my end would result in lost progress and credits! 🤭

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  • viniciuszoio's avatar
    viniciuszoio
    6 years ago

    Hello, Blueberry!

    I've managed to solve the "glitching screen" on my own a while ago, but my single player progress seems lost for good (as well as some thousand credits from my morning session some weeks past). Any idea how to solve these?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @viniciuszoio 

    Did you have the credits and then suddenly saw them disappear? Our Support team can check where the credits went.

    We can't recover single player progress from our Support tools, but is there any chance you had it saved on local/cloud and the setting in Origin was switched? Go to your Application Settings and check the Saves tab at the top.

    Some others are experiencing the flickering, was there something specific you did that they might be able to try to fix it from their end?

  • viniciuszoio's avatar
    viniciuszoio
    6 years ago

    "Did you have the credits and then suddenly saw them disappear?"

    I had "X" amount after ending my session of play. When I returned, the credits I had earned that morning disappeared, and I had lost all the SP progress as well as my settings. I also got screen flickering.

    To be fair, the credits are a minor concern. Losing the SP progress is annoying though.

    -

    "We can't recover single player progress from our Support tools, but is there any chance you had it saved on local/cloud and the setting in Origin was switched? Go to your Application Settings and check the Saves tab at the top."

    Don't think so. After the problem appeared, I browsed through the internet and looked for a solution, and some suggested changing these settings. I tried, but it didn't work.

    -

    "Some others are experiencing the flickering, was there something specific you did that they might be able to try to fix it from their end?"

    After I noticed that the game had erased not only my SP progress but also all my customized settings, I went to the "video settings" and fiddled a bit. IIRC, I adjusted the FXAA from "High" to "Low".

    --

    I've since been able to play the game OK, just annoyed by the random deletion of my progress! ☹️

  • TheRipper5389's avatar
    TheRipper5389
    6 years ago

    Hey I ran into the exact same problem, from the menu I switched my display settings to windowed and tried going back into the emotes and it worked, after that I switched it back to full screen and the black flickering and solid black screen was gone hope this works for everyone

  • TheRipper5389's avatar
    TheRipper5389
    6 years ago

    No I did it once and the game has been fine for the last couple of days

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago
    Closing the topic as the issue has been solved.

    /Atic

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