Game keeps crashing when playing Hero Showdown

@SteveZee I did change the DirectX 12 settings in the settings menu to disabled.

@SteveZee No, it did not.

@SteveZee I have tried everything to solve this bug, but nothing helped. The weird thing was that my progression in battle scenarios was completely erased after the fifth crash. I do not know if you experience the same bug, but the game can crash in two ways. The first way is that your screen firstly starts to stutter then freezes and eventually you cannot do anything on your PC (even mouse movement is disabled). To solve this you have to restart your PC by holding the on/off-button. The second way my game crashes is by a forced closure of the game, so it simply turns off the application.

@SteveZee The error message in one of my screenshots some messages ago was only displayed one time and only at the first time my game crashed. The other times my game crashed I received no error messages, this makes it very hard to find the cause of this bug. The game now simply crashes without any error message.

@SteveZee I have never used the big picture mode in Steam and Origin at the same time, so that cannot be the problem.

@SteveZee I do not know where to look is this file, maybe you can see the problem.

@SteveZee Steam is not running when I play games with Origin, so that is also not the cause of these crashes.

@SteveZee This is a DXDiag of my PC, maybe this will help you in finding a resolution.

@SteveZee I have checked IGOProxy_DX12 and IGOProxy64_DX12 for any errors and I only received info and debug messages from there, so that is all fine.

@SteveZee Now I see that a specific error message has appeared several times since last week and this message showed up even more today and yesterday (the days I have been working to fix this). This is the error message:
Source:        Microsoft-Windows-DistributedCOM
Event ID:      10016
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Other error messages I received in this period of time:
1. MDM Session: OMA-DM message failed to be sent. Result: (Unknown Win32 Error code: 0x82ac0194).
2. A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001C
Param3: 0x900000006
Param4: 0x0
Status: 0x12
3. De vorige afsluiting van het systeem om 18:38:16 op ‎21-‎5-‎2018 is onverwacht gebeurd. (This one is in dutch, paste it in google and you will find the error message)

@SteveZee I have noticed that this error message pops up multiple times when launching Star Wars Battlefront II:
Source:        Microsoft-Windows-DistributedCOM
Event ID:      10016
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

And....from your client_log file i read this:

400 [2018-05-21 17:03:08.719] Event Origin::Services::SelfUpdateService::onCheckForUpdateComplete 9764 [Origin Autoupdater] No update available.
401 [2018-05-21 17:04:45.010] Event SetPresenceMessageHandler::OnMessage 6452 Jingle setting activity to STAR WARS™ Battlefront™ II;Origin.OFR.50.0002027;JOINABLE;;;1035052;;;Playing Hero Showdown on Naboo

0 [2018-05-21 17:31:57.475] Event Origin::Services::Logger::Init 3344 Logfile: C:\ProgramData\Origin/Logs/Client_Log
1 [2018-05-21 17:31:57.475] Event Origin::Services::Logger::Init 3344 Local time: ma mei 21 19:31:

So the transition from "playing hero showdown on naboo" to Logfile: C:\Pro..... means that origins is rebooting several key services and files as it reloads again. Everytime you boot origins up, it starts from 0 in the log, then does basically the same steps everytime. My file is pretty much the same. 

Now im not sure you made sure to check "in game logging" (origins, applications settings, diagnostics, origins in game logging), but if you haven't, and have the time, it might be a good idea to enable it, then upload client_log again like you did before after you reproduce the error.

So its likely its a crash that is unrelated to origins. Its certainly NOT cleanly closing out.And if you dont get any error messages, then its likely not the application thats faulting.

If you can, make sure in game logging is enabled, reproduce the error, and upload client_log.  If you have the time. It would be interesteing to see if more information is logged. If not, dont worry about it. 

AS i said before, its likely your graphics system.