Hello, I've just downloaded Battlefront 2 using Origin, and an error message popped up. Whatever the problem is, it seems to be preventing me from playing the game.
The error message is:
Invalid license. Reason code = missing DLL: [api-ms-win-crt-convert-I 1-1-0.dll]
Error: 0x7E.
I would appreciate any help.
Thank you.
DICE TeamHey, @bagthesnoot make sure that all drivers for windows are up to date, also worth to reinstall the GPU drivers for your PC.
You can also try to do a clean boot to see if there any programs messing with Star Wars: Battlefront 2 and turn off any overlay programs for example Discord or Nvidia experience.
Can you add a Dxdiag so we can see what hardware and drivers you have?
Let me know if this works or not for you. 🙂
/Atic
Thanks @EA_Atic I've attached my dxdiag.
Will try updating drivers, clean boot, etc
I also tried launching the game again and this time it asked me to enter a product key, or sign in again. After I signed in again it gave me the same error message as before.
DICE TeamLooking at that Dxdiag you are missing a GPU. You need a dedicated GPU in order to play and your CPU is below the minimum requirements for the game. The minimum requirements are below. @bagthesnoot
Minimum Requirements
OS: 64-bit Windows 7 SP1/Windows 8.1/Windows 10
Processor (AMD): AMD FX 6350
Processor (Intel): Intel Core i5 6600K
Memory: 8GB RAM
Graphics card (AMD): AMD Radeon™ HD 7850 2GB
Graphics card (NVIDIA): NVIDIA GeForce® GTX 660 2GB
DirectX: 11 Compatible video card or equivalent
Online Connection Requirements: 512 KBPS or faster Internet connection
Hard-drive space: 60GB
/Atic
@EA_Atic I have a GTX660M. Is that not a dedicated GPU? Or did it not show up in the Dxdiag?
And I know that both the 660M and my CPU are below the minimum requirements, but I had hoped that I might still be able to play the game at lowest settings even if at low FPS, because I'd seen some youtube videos of people claiming to be playing with the 660M. Would you say that is an unrealistic hope?
It also seemed like the error message was unrelated to my specs being a little low. Could it really have been triggered simply by not meeting the minimum reqs?
DICE TeamInteresting your Dxdiag did not pick up the GTX660M. @bagthesnoot
Could you reinstall the Drivers for the GPU.
Also I assume you area using a laptop?
/Atic
I am having trouble with star wars battlefront 2 i kjeep getting this error message linked in the attachment amd ive downloaded c++ and ive cleared the origin cache but nothing has worked please someone find a fix
@EA_Atic I've reinstalled the drivers for my GPU, and also uninstalled GeForce Experience. Attached is a new DxDiag file. I am using a laptop.
I think it is possible that my computer only uses the Nvidia GPU when necessary--could that be why my DxDiag doesn't pick it up?
Thank you again for your help.
DICE Team
