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Anonymous's avatar
Anonymous
8 years ago
Approved

PS4 - SWBF2 no deluxe item and purchased crystals

I have pre-ordered the deluxe edition of battlefront 2 as well as in game crystal on PS4, but have not received neither the loot crates nor crystals I paid for.

Please advise on a solution...... disappointed customer even before the game is launched.

9 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    8 years ago

    @nwmilk Hi, did you order a physical or digital version? If you ordered a digital version please reach out to Playstation support. 

    If you ordered a Physical copy it should come with a slip of paper which contains your code. Redeem this on the store and you should get your content. 


    Here's an image of what the code slip should look like:

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    I got the digital version just like a group of my fds who did the same and none of us received anything.

    I believed the money go to EA instead of sony, so I will be happier if you could give me a link of how to follow up instead of saying go to Sony directly.
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    8 years ago

    @nwmilk Thank you for the extra info. 

    Can I check if you have anything additional that's available to download through the PS4 Addon menu? 


    Can I also check what region you're in? I know some users in APAC regions are affected by a Deluxe content issue. 

    As for getting this resolved, please reach out to support. They can investigate and get this cleared up for you. 

    https://help.ea.com/en-us/help/faq/contact-ea-help/

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    I think I am one of the effected customers in apac regions, how can you solve this problem?

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    I am one of the APAC users who didnt receive the deluxe item. No add-on is available other than crystals and beginning pack (which a fd of mine bought but didnt receive as well).

    Since those who bought the CD had already got the loot via a redeem code, is it possible for EA to send the digital buyer a code to redeem by email instead of bouncing back and forth between EA and Play Station?

    I know either one of you if not both did something wrong to cause this, and certainly not us as customer, do think of a solution which is more friendly to us (I dont mind getting extra reward to compensate our delay)
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    I used the code on the 14th but nothing has happened even when I checked my transaction history and saw it had been acceptedI am in the UK and would not mind if a compensation for the delay is provided
  • MacMLJ's avatar
    MacMLJ
    8 years ago
    @Kofdoggaming wrote:
    I used the code on the 14th but nothing has happened I am in the UK and would not mind if a compensation for the delay is provided

    I redeemed on the 15th and got no "download" option that usually appears.

    I have no extra in-game content and, although the transaction (for STAR WARS Battlefront II: Deluxe - Upgrade ( 1 ) £0.00) shows up on my account, no download is available to check or retry.

    If there's compensation for the delay I'd be interested too

     
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    Hi, where can we find more information on the APAC deluxe content issues? I have redeemed the deluxe edition codes and the yoda code in PSN store and no crates have appeared. I tried restarting the game, restarting the PS4, was waiting on EA support chat for almost an hour until I decided to delete the game and reinstall. Currently waiting for the updates to redownload 

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    I tried that, after hours to wait for the download again, u will be disappointed.

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