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Re: Luke Falling Through Map on Pillio

When playing in campaign mode, I am stuck at the point where you switch from playing Iden Verso to Luke.  When Luke drops into the map, he just falls through the ground and keeps falling forever.  I can't proceed from this point and don't know how to get past the glitch. Many other people have posted about this glitch online, but I haven't seen any solutions to get past it yet.  Does anyone here have a solution? Thanks.

Here's a link to a video someone else posted of this glitch:  https://www.youtube.com/watch?v=rlM23cxR3XA

By the way, this is on a PS4 platform.  There is another post with the same issue for XBox, but the issue also presents on PS4. ☹️

16 Replies

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    Hey everyone!

    I'm sorry for the late reply here 😳

    I can confirm that studio is already tracking this issue. Unfortunately, at the moment I don't have any date with a potential fix to share, but I will update this thread once I will know more.

    Thank you for reporting this!

    /Ataashi

  • These comments are based on the PS4 platform - others may vary:

    From my experience, the glitch DOES NOT OCCUR if you play all the way through the mission the FIRST TIME you encounter it.  In other words, the first time you see the mission playing the game, if you go through the mission without dying or exiting the game, you won't have any issues (you won't even know the glitch is there).

    The glitch DOES OCCUR if you start into the mission but you die or have to exit the game before completing it. When you respawn or return to the game later, Luke falls through the ground upon spawning.  

    I know this because my friend and I both tried the game and when he played it, he stopped mid mission and came back the next day to resume.  When he resumed, he encountered the glitch and couldn't get past it.  When I tried the game a few days later, I played through the mission without stopping or dying and made it to the next round with no issues.

    SOLUTION:  We found we could get around the glitch by rolling back the game to the previous mission. Playing the previous mission sequence and letting it roll directly into the Luke at Pillio mission resulted in no glitch (essentially, it was like encountering the mission for the first time) - we could play through and complete the mission (assuming you don't die). So, the glitch still exists, but it seems this is a temporary work around that might help others stuck in the situation.  Hope it helps.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @PapaBlacksheep1 wrote:

    These comments are based on the PS4 platform - others may vary:

    SOLUTION:  We found we could get around the glitch by rolling back the game to the previous mission. Playing the previous mission sequence and letting it roll directly into the Luke at Pillio mission resulted in no glitch (essentially, it was like encountering the mission for the first time) - we could play through and complete the mission (assuming you don't die). So, the glitch still exists, but it seems this is a temporary work around that might help others stuck in the situation.  Hope it helps.


    Thanks for sharing the workaround, @PapaBlacksheep1!

  • Taganka100's avatar
    Taganka100
    7 years ago
    @EA_Ataashi Quick question, is this a problem with the disc, the downloaded update or the Xbox itself? Cause I am having the same issue and would like to know what are my options.
    Thanks
  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    Hey @Taganka100 

    It's the problem within the game itself, most likely caused by an update and might require a patch release to be fixed. I'm afraid there's nothing on your side that can be done to completely solve this issue ☹️

    /Ataashi

  • Taganka100's avatar
    Taganka100
    7 years ago

    Thanks for the info. So if I understand correctly, no one of the more than 10 millions gamers that bought the game can play past the third scenario in the campaign mode?

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    @Taganka100 

    @PapaBlacksheep1 posted an exemplary workaround in their post


    @PapaBlacksheep1 wrote:

    SOLUTION:  We found we could get around the glitch by rolling back the game to the previous mission. Playing the previous mission sequence and letting it roll directly into the Luke at Pillio mission resulted in no glitch (essentially, it was like encountering the mission for the first time) - we could play through and complete the mission (assuming you don't die). So, the glitch still exists, but it seems this is a temporary work around that might help others stuck in the situation.  Hope it helps.


    So players are able to get past this point in the campaign, however the final fix must be provided by the studio.

    /Ataashi

  • Johnny2603's avatar
    Johnny2603
    6 years ago

    This work around didn’t work for me. I recently bought the game and played for the first time, went straight through from the previous mission and had the glitch. Now the game won’t even start it just freezes. Glad I waited for this game to drop to $7, but it still wasn’t worth the roughly 1 hour of entertainment I was able to get out of it. 

  • stuntman2015's avatar
    stuntman2015
    6 years ago

    This is not the case on my Xbox. I have never played the game before tonight June 8 2020 and the first time it loaded from the previous mission the glitch dropped me through the floor and hard crashed my Xbox. 

  • carseclass's avatar
    carseclass
    6 years ago

    i fix this problem  by add remove my xbox account  i play on xbox one x  

  • Scobb90's avatar
    Scobb90
    6 years ago

    I just bought this game and played the campaign today and am stuck on the same level. Hurry up and fix this glitch!! People pay money for this and this is the end result. The studio needs to hustle or face the same issue over and over again. It isn't right to do this to customers and fans of star wars

  • BaulSaque69's avatar
    BaulSaque69
    5 years ago

    I have this issue too. Looks like they aren't planning on fixing it hahaha

    Help me, Obi-Wan Kenobi, you're my only hope! :P

  • So it’s December 2020 and the issue still exists. What’s the story EA. Are you going to patch the game or have you given up?

  • lalaoftwo524's avatar
    lalaoftwo524
    4 years ago

    More than one year later than some of the most recent comments, and the issue still persists. Disgraceful

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