Community Manager

Re: Progress Lost

Hey @NishNashNosh117,

If you notice that you no longer have access to the items that you previously had unlocked, it is possible that you're either using the incorrect account, or that you maybe have unlinked your accounts in the past or recently. When you unlink your accounts, you indeed lose your progression.
Please also see our website article about this: https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/.

9 Replies

NishNashNosh117
3 years ago
Hi,
My psn is linked to my account, I don't believe I ever unlinked it and changed to another. If I had would there be a way to tell?
NishNashNosh117
3 years ago
I have just checked and I've been a member on this account since 2014, so this would be the correct account
EA_Leeuw
Community Manager
3 years ago
Hey @NishNashNosh117,

The only way to completely lost in-game progress, would be that either:
- You're logged in via the wrong account,
- Your account are no longer connection.

Without going in too much detail, since we can't do that on the forums, I can see that you unlinked a console ID from your EA account some time ago. This could have resulted in the loss of in-game progression.

I would recommend reaching out to the EA Live Support team to get your account checked. You can contact them via https://help.ea.com/contact-us.
NishNashNosh117
3 years ago
The last time I contacted them I was sent here, is there no account recovery at all? Or have I just lost my progress.
EA_Leeuw
Community Manager
3 years ago
@NishNashNosh117,

From our website:

When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress will not transfer over.

That means you’ll permanently lose access to all of the following:

games and game progress

DLC, expansions, and anything extra you have for your game

memberships and subscriptions

in-game purchases.

If you unlink your platform account and link it back to your original EA Account, you may be able to get access to your stuff if you still can access the account.
NishNashNosh117
3 years ago
So how would I find out the original account? Would it be because I changed emails
EA_Leeuw
Community Manager
3 years ago
@NishNashNosh117, I am not sure how you can find out the original account, as this usually is supposed to be something you should know yourself.

You can try to reach out to our Live Support team and check with them if they can see which account got unlinked in the past maybe?
JoshSeal14
3 years ago
That's the thing, I'm on the original ea account, I have just changed the email. Unless i have changed the email completely, how could I find out my progress on the account?
EA_Leeuw
Community Manager
3 years ago
Hey @JoshSeal14,

Did you reach out to the Live Support team already to get your account checked and see which account got unlinked?