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Ergonax's avatar
Ergonax
Seasoned Newcomer
30 days ago

Star Wars Battlefront II – Old progress visible, but unlocks are missing

Star Wars Battlefront II – Old Progress Visible, but Game Treats Account as New

Hello everyone,

I can see that I'm not the only one experiencing this issue, but after hours of research and even a phone call with EA Support, I still haven't found a solution.

I'm experiencing what appears to be a progression/account synchronization issue in Star Wars Battlefront II.

My account still displays parts of my old progression from the Origin era, but at the same time the game behaves as if I'm playing on a completely new account.

What I can still see

Parts of my old progression are clearly still visible:

  • Old class levels are displayed
  • Old hero levels are displayed
  • Previously completed challenges still show completed progress bars
  • Various indicators suggest that my historical progression data still exists

What is no longer working

Despite the old progression being visible, the game no longer recognizes it correctly.

The following systems are affected:

  • Class levels
  • Hero levels
  • Star Cards
  • Weapons
  • Skins
  • Milestones / Challenges
  • Achievements

Example

One of the clearest examples is the achievement/challenge system.

Many achievements and challenges still show completed progress bars, indicating that I completed them in the past. However, the overall achievement counter shows 0/23 completed (see attached screenshots).

In other words, the game appears to remember that the progress once existed, but it no longer treats it as completed or unlocked.

The same pattern can be seen throughout the entire progression system: old progression data is still visible, but the game behaves as though I am starting from scratch.

Additional information

  • Platform: PC
  • IGN: Ergonax
  • No error messages
  • I am using the exact same EA account that I used during the Origin days
  • I have never changed my EA account email address
  • I have never changed account ownership
  • I have never linked a different EA account
  • I have never created a new account
  • I have reinstalled the game
  • I have tested the game on multiple PCs
  • The issue remains identical on every installation

Because the problem persists across different devices and fresh installations, I do not believe this is related to local files, cache, hardware, or game installation issues.

At this point, it feels as if the game is referencing two different progression states at the same time: one containing my old progression data and another functioning as the active profile.

Has anyone experienced something similar? Were you able to recover your progression, and if so, how?

Any help or insight would be greatly appreciated.

Thank you.

pc
technical issues

5 Replies

  • DarthFDG's avatar
    DarthFDG
    Hero+
    30 days ago

    I'm with you in that it sounds like your account needs to be sorted. What did EA support say when you chatted with them?

    How many days have you had the issue?

    FWIW - I would stick with one device for the time being. Otherwise, the backend infrastructure may get confused as to which device it should persist. I realize it shouldn't, but it might.

  • Ergonax's avatar
    Ergonax
    Seasoned Newcomer
    30 days ago

    Support told me to create a forum post because they can't help me at the moment. According to them, their more technically experienced colleagues will likely be able to assist me.

    I've been experiencing this issue for approximately 1.5 years now.
    Was hoping that an update would fix it, but no.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    30 days ago

    Hey Ergonax​,

    Support would have directed you to the forums to report a bug, but I'm afraid we are not able to make any account changes here. For any chance at verifying or granting missing content, you would need to reach back out to support to see what options they may have for specific things like your Challenge/Milestone rewards or Star Cards. Sorry for any miscommunication with that.

    We can certainly pass along that this is happening, but I don't have any sort of ETA beyond that unfortunately. Reaching back out to support would be the best bet for the actual content otherwise, though they typically won't be able to impact things like achievement progress.

  • Ergonax's avatar
    Ergonax
    Seasoned Newcomer
    29 days ago

    Thank you for the clarification.
    What I am trying to understand is: if Support typically cannot impact achievement progress, who can?

    At this point I honestly don't care about preserving any specific progression. If necessary, I would even be fine with all Milestones being fully reset. My main goal is simply to get the account back into a consistent state so the game no longer shows two conflicting progression states at the same time.
    Is there any team or department that can investigate or resolve account progression synchronization issues like this?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    29 days ago

    Ergonax​ 
    On a manual, individual basis, afraid not. That's where the bug report would come in to try and determine whether there's some system issue impacting things that can be corrected. With a title that's not been in active development for some years now, we're not able to provide any sort of estimate beyond that unfortunately. 

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