Forum Discussion

Anonymous's avatar
Anonymous
8 years ago
Solved

Stuck on loading screen-Crash

I bought the game yday and everytime i try to open the game i get stuck in the loading screen and after a few minutes or the game crash or i get a blacksceen that force me to restart my pc cause i can't do anything , few times i was able to reach the menu but after a bit of lag game would crash again only once i was able to play arcade while the game was still downloading but after that nothing, i already reinstalled the game tried many things that i found on forums (deleting folders, turning off dx12, reinstall origin, locking FPS,etc ) my graphic drivers are fine, how can i solve this? because i bought the game yday and i played the beta and everything was smooth.

Can this be related to the problems game is having right now? or that is only about online.

My specs

Intel i7 4770

Gtx 970

8gb ram 

Windows 10

5 Replies

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    Hi @Jiova7

    I'm sorry to hear about your issue ☹️ I don't think it's connected with the maintenance, which now has ended.

    I know you've already provided us with your PC specs, but you send us your DxDiag report as well? 

    Thanks!

    /Ataashi

  • Anonymous's avatar
    Anonymous
    8 years ago

    Yes i did send dxdiag and msinfo and they told me to install again audio drivers and graphic drivers, i did that and now i can get to the menu but after few sec(20-30) if i click anywhere the game crash

  • Anonymous's avatar
    Anonymous
    8 years ago

    Yes i tried just in case again now and i didn't even get to the menu and the game  crashed, i think if it is in windows mode it can get to the menu but not in full screen. 

Featured Places

Recent Discussions