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Mawim0801's avatar
Mawim0801
7 years ago
Solved

SWBF2 (freeze then) crash to desktop with no note while playing

Hi. My Star Wars Battlefront II crashes to desktop with no notification or somthing, almost everytime when I am playing it. It begins freezing for 1 second everytime and then it crashes or sometimes ...
  • Mawim0801's avatar
    Mawim0801
    7 years ago

    Hi

    This is the first moment i got time for this. I have been dumb all the time, my psu actually is 600watts while it should be over 650watts at least. So I ordered a nee psu with 850watts and so far I have been able to play the game on ultra settings with sometimes a freeze but then it resumes and i can continue playing.

    I also check if my gpu is going to 100%. Yes sometimes there is a peak but thats all.

    Sorry for this stupid mistake. I will let you know if the game still crashes in the future.

AM_NaturaL's avatar
AM_NaturaL
7 years ago

I have the same problem，When I run the game, my graphics card is always at 100% spikes，my GPU is rx 580

EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
7 years ago

Hey @AM_NaturaL, can you add a Dxdiag to us so we can see what your system and drivers you are using. 

/Atic 

  • Fishsto's avatar
    Fishsto
    7 years ago

    Hello @EA_Atic I have the same problem. The game crashes anytime, anywhere. It crashes during the first loading screen, in the main menu or before I can play, the game does not let me actually even start a match. It always crashes to desktop without any errors. I've been talking with EA Support for 4 days Non-Stop trying to find a solution for this, however nothing has worked. I've already tried all the troubleshooting methods EA Support has given me such as :

    Clearing Origin Cache
    Cleaning Registry Cache and Temp Files
    Flushing DNS Cache
    Disabling Firewall and Antivirus
    Reseting Host FIle
    Reseting Internet Explorer Settings
    Performing a Clean Boot
    Clearing Browser's Cache
    Running Origin and the game as Administrator
    Changing DX12 value from 1 to 0 and from 0 to 1
    Turning off Cloud Save
    Creating a new Windows 10 admin account
    Getting more space on the drive

    As you can see I've done A LOT of troubleshooting methods, all of them failed to correct the game into a functioning state.
    My CPU reaches barely 35% and barely scratches my GPU.
    I've been given a specialist that told me to re-install the game into the default C drive, I've done that.
    It still crashes though.
    I'll attach my Dxdiag and msinfo file If you want to try and take a look at it. So far though... Iam losing hope.
    It's funny to think my PC can handle games such as Resident Evil 2 on High preset on stable 80 FPS without crashing, but can't handle SW Battlefront 2.

    (Removed msinfo) - Atic

    • EA_Atic's avatar
      EA_Atic
      Icon for DICE Team rankDICE Team
      7 years ago
      Hey, thanks for the massive load of information on what you have done and the information. @Fishsto 
       
      Looking at the msinfo (Did remove it), you can see two types of crashes on it one with dbdata.dll and an ntdll.dll for SWBF2.
       
      ntdll.dll. is connected to your Nvidia drivers and normally needs a clean reinstall of drivers and any software that is connected. 
       
      dbdata.dll is new for me, but allow that file in the firewall and anti virus you have and see if that changes anything. 
       
      /Atic 
      • Fishsto's avatar
        Fishsto
        7 years ago

        Hello again, thank you for replying to this topic @EA_Atic.

        The last specialist has told me about the dbdata.dll file before, however he didn't mention ntdll.dll.

        I've seen many posts about this troubleshooting method where I reinstall the drivers.

        Could you help me with that so I can perform that method and try to resolve this issue ?

  • AM_NaturaL's avatar
    AM_NaturaL
    7 years ago

    I solved my problem, my computer power supply is insufficient.

    • EA_Atic's avatar
      EA_Atic
      Icon for DICE Team rankDICE Team
      7 years ago

      Awesome to hear you found the problem @AM_NaturaL  :D

      /Atic

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