Forum Discussion

Seasoned Traveler

6 years ago

Solved

The game app opens and closes as soon as I click on play

Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? General
Summarize your bug When I click on "Play" in Origin, the game window opens and immediately closes soon after that, making it impossible for me to play it.
What is your gamertag/PSN ID/EA Account name? FiliposoVieira
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 10/04/2019
What time did you see the bug? (HH:MM AM/PM) 04:00 PM
In what game mode did the bug occur? Galactic Assault
What is your time zone? AGT (BET) - GMT - 3:00
Steps: How can we find the bug ourselves? I don't know, the game simply doens't launch.
What happens when the bug occurs? I can't play the game. The game window opens, stays a few seconds loading the menu, but then simply closes before the loading is finished.
What do you expect to see?
Please select your region South America
AMD or Nvidia Model Number GTX 970m

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That' is.

FiliposoVieira
6 years ago
Hi, thanks for that.

I actually managed to fix it by rolling back the Intel Graphics Driver. I use a laptop with a 970m and a i7 6700HQ, and the issue started after I updated the Intel Graphics Driver (not the nvidia driver).
The driver I was using that was causing the issue was the 26.20.100.7212. I downloaded from Intel's website the older 15.40.14.4352 and the game launched as usual.

5 Replies

FiliposoVieira
Seasoned Traveler
6 years ago
No one from EA to help me out here?
RogueZeroRendar
Seasoned Ace
6 years ago
@FiliposoVieira
Have you tried any method to fix the issue? Such an issue usually can be fixed by either repairing the game or reinstalling it. Both options are accessible from within Origin AFAIK.
But indeed someone from EA would be better to guide you through such methods. Care to lend a hand @EA_Atic ? I'm not very good with guiding through these types of troubleshooting
FiliposoVieira
Seasoned Traveler
6 years ago
Hi, I actually did both, as well as using CCleaner to clean old files in the computer. Also reinstalled the GPU driver, and tried booting in safe mode. None of those things worked. Thanks anyway!
totommm
6 years ago
Hi, I also experienced this issue. If you read french and if you want the full story, it's there
To make it short (sorry if OS texts aren't the real ones)
> Win + R to open the console
> Enter 'msconfig'
> Select 'Services' tab
> Select "Hide Microsoft services"
> Disable all services
> Restart your computer
> SWBF2 should work - it worked for me.
For the little story, I re-enabled all services one by one to discover the guilty one. I finally reactivate all of them and the game was still working 🙂
Good luck!
FiliposoVieira
Seasoned Traveler
6 years ago
Hi, thanks for that.

I actually managed to fix it by rolling back the Intel Graphics Driver. I use a laptop with a 970m and a i7 6700HQ, and the issue started after I updated the Intel Graphics Driver (not the nvidia driver).
The driver I was using that was causing the issue was the 26.20.100.7212. I downloaded from Intel's website the older 15.40.14.4352 and the game launched as usual.