"Your Game failed to launch" through EA App

Thanks for posting the DXDIAG. That's often something that needs to be done to help troubleshoot. Two things I noticed there:

1. You might try disabling your on-board graphics, at least while troubleshooting.

2. You can update your NVIDIA drivers. very likely not the issue, but there's that.

I have a feeling your issue is account related, since it sounds like you purchased from two different places. I suggest you contact EA support directly, as no one on this forum will be able to resolve an account issue.

I purchased the game directly from EA on PC, and since being upgraded to EA App, SWBF2 would fail to launch.

Today my cousin, who is a PC engineer, worked out where the problem is. We opened the EA App on my PC using a different local Windows User Account, and then tried starting SWBF2, and it launched and ran with no problems at all. When we switched back to my Windows User Account, the non-launch problem persisted, and still is at time of printing.

As such it would appear that the non--launch issue is caused by corruption somewhere in the Windows User Profile files. We could not work out where, but at least it narrows down the problem.

Yeah it seems to be an account related issue; contacting EA support sent me 3 links with possible fixes that did not amount to anything :/
Will have to keep calling until it gets figured out

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@eugettv wrote:
I am now unable to even select anything other than Answers HQ for a Contact Us option 😞

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maybe because it's the weekend and support is not open right now?

Ok I can provide an update.

I manged to get SWBF2 to launch by creating a new local Windows User Profile, opening the EA App with it, and the game would launch fine, as I outlined up thread here (https://answers.ea.com/t5/STAR-WARS-Battlefront-II/Battlefront-2-won-t-launch-with-new-EA-app-PC/m-p/12351629#M105696). Hence for the last 3 weeks or so that is how I've been playing it.

Yesterday, my PC downloaded and installed a Windows 10 Optional update, specifically update KB5023773 (link to update on MS's site - https://support.microsoft.com/en-us/topic/march-21-2023-kb5023773-os-builds-19042-2788-19044-2788-and-19045-2788-preview-5850ac11-dd43-4550-89ec-9e63353fef23) which was released on 21 March 2023. When I started up my PC today, I tried launching the game and guess what? It launched and I could play it like I used to with EA Origin on my usual Windows Profile.

So if you are still having launch problems, see if installing the update I mentioned helps resolve your issue.

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@New_Roosterman wrote:

Yesterday, my PC downloaded and installed a Windows 10 Optional update, specifically update KB5023773 (link to update on MS's site - https://support.microsoft.com/en-us/topic/march-21-2023-kb5023773-os-builds-19042-2788-19044-2788-and-19045-2788-preview-5850ac11-dd43-4550-89ec-9e63353fef23) which was released on 21 March 2023. When I started up my PC today, I tried launching the game and guess what? It launched and I could play it like I used to with EA Origin on my usual Windows Profile.

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I saw some posts suggesting Windows updates a couple weeks ago had messed up Local Security Authority, so your getting a more recent update and it fixing this problem checks out. Hopefully, it stays this way for you.